May 2023 by Julie Franks
Great staff excellent service and good range of products.
April 2023 by fee pemberton
My partner purchased a pair of ugg boots at the start of December 22 as part of my Christmas present. I wore them on Chrustmas day but noticed later in the day there was a difference in colour so took them back to the shop for advice and hopefully a swap. The shop were unhelpful while they acknowledged the differences between the boots they would not swap them and told me I should have checked them before I wore them. They actually said buy another pair from us and we will discount you 10%. No thank you are you joking. Later on closer inspection I noticed further diffences in the boots the most telling one was that one was made in China and the other in the Philipines. At this point I contacted complaints at Shuh headquarters who were brilliant and asked for me to send the boots back to them so they could be checked by quality control . They responded to me quickly and advised that the boots were from 2 different batches and offered me a refund or a new pair. I accepted a brand new matching pair of boots and they were immediately dispatched. No complaints about that. However due to the humiliation in the shop by the 2 staff members I dealt with I will now take my custom elsewhere, they were both dismissive and completely unhelpful, with hindsight I think surely their supposedly trained eyes would have spotted the fault immediately but instead treated me like an idiot. I have shopped there many times in the past but following that I won't any more.
March 2023 by Google user
My partner purchased a pair of ugg boots at the start of December 22 as part of my Christmas present. I wore them on Chrustmas day but noticed later in the day there was a difference in colour so took them back to the shop for advice and hopefully a swap. The shop were unhelpful while they acknowledged the differences between the boots they would not swap them and told me I should have checked them before I wore them. They actually said buy another pair from us and we will discount you 10%. No thank you are you joking. Later on closer inspection I noticed further diffences in the boots the most telling one was that one was made in China and the other in the Philipines. At this point I contacted complaints at Shuh headquarters who were brilliant and asked for me to send the boots back to them so they could be checked by quality control . They responded to me quickly and advised that the boots were from 2 different batches and offered me a refund or a new pair. I accepted a brand new matching pair of boots and they were immediately dispatched. No complaints about that. However due to the humiliation in the shop by the 2 staff members I dealt with I will now take my custom elsewhere, they were both dismissive and completely unhelpful, with hindsight I think surely their supposedly trained eyes would have spotted the fault immediately but instead treated me like an idiot. I have shopped there many times in the past but following that I won't any more.
October 2022 by Geegee
Good selection but I got back the car to show my daughter her new trainers and there was only 1 in the box, paid the parking so i had to run back through the golden square to get the other shoe, little inconvenience wouldn't stop me from going again
August 2022 by Michelle Dickinson
I went into store today and got served by a lovely lady called Beth, she was helpful from the minute i arrived in store and couldn?t do enough to help me and my family. Thank you Beth I shall be returning
August 2022 by Maria Capper
Ordered a pair of school shoes online for my Granddaughter collected from Warrington store this morning. Unfortunately when I got home they were size 5 instead of the size 3 which I had ordered. Although inconvenienced having to return to the store, the assistant Lauren apologised & exchanged them efficiently & with a smile. Thank you excellent customer service. ?
August 2022 by Carl
Always a good place for footwear, served by Joe who was polite and patient and a credit to the store.
April 2022 by AJ harper
I went into a schuh yesterday and was greeted by Dylan and Lauren, they were very helpful and made my time i spent in the shop a delight. They were both very friendly and I was very happy with the customer service I received
April 2022 by Roy
Friendly knowledgeable staff
March 2022 by Karen Fidgeon
Great customer service
January 2022 by Rose Mahaffy (Roseyglow)
Lovely, clean, well stocked shoe shop! Staff very attentive, and extremely efficient.
September 2021 by Jonathan Hatfield
Great customer service I've enjoyed buying my new sketches pumps from there today ?
September 2021 by Amalia Amalia
lots of different styles & staff is very friendly
August 2021 by C
Thanks to the lovely girls this afternoon, who sold me a pair of vegan Adidas trainers, they are absolutely outstanding at providing a first class customer service, without being too in your face. They are able to multi task and be polite and professional, a pleasant shopping experience all round :)
August 2021 by Samantha Danielle
Nathan is a credit to the store, he goes above and beyond whilst he was serving me and my 3 kids on the 21st August.
Nathan was very patient, friendly and brilliant with the kids especially my 3 year old.
I would highly recommend this store
