March 2024 by Reema Kumar
Horrible service! Have been waiting for an appointment to get my fridge- freezer sorted for weeks. One engineer who came out to check my fridge ordered the wrong part! I had to wait 2 weeks for the new part to come and it was wrong. I am now waiting again, another week has gone by and still have not been contacted about fixing my fridge freezer. Awful service!
February 2024 by Summer Breeze
Terrible customer service.
January 2024 by Julie Higgins
Brilliant service
January 2024 by Kam Lee
Great customer service from Stuart.Was very friendly and informative.
December 2023 by David Peter Bailey
Had a problem with a Fridge. The company quickly resolved. Both parties are happy with results. Friendly and helpful staff.
November 2023 by Jason Mohan
Just had a letter from Martin Dawes saying I had a non rental payment default of £187 and the dedt had been passed onto a recovery company and they want over £1009 .I've never shopped at Martin Dawes and certain I've never been to Cheshire.Poor information sharing ?
November 2023 by Dan Young
10 years had passed, I was in dire need of upgrading my TV...but where do I start?! This is where Stuart made this choice easy for me. The man is clearly in the right industry and is passionate towards all things tech. He knows his products extremely well and understood the assignment that I needed a 4k smart TV that was capable of 120hz. Stuart recommended the OLED 55C3, I didn't doubt his recommendation for a second. I ordered the TV with immediate effect, it arrived the next day and I haven't come off it since!10/10 customer service!Thank you Stuart, you are a real credit to the company!
November 2023 by David Craddock
Great experience, no hassel just walking around the showroom looking at what they had on offer! When we were ready, Stuart, the salesperson in the showroom, was extremely helpful and was able to answer and help with any questions/queries I had over the items I was looking to buy. Would recommend Stuart as he was friendly and knowledgeable, and I would definitely use them again.
October 2023 by Steve Bell
I called in the store while my wife shopped at Ilea, Stuart approached me and started a friendly conversation and was inquisitive to my needs and wants in my hunt for new technology.After walking in to browse as I haas seen screen on line I walked out of the store with a delivery the very next day to my home at a time to suit me of my very own brand new LG 75? screen with a great warranty and it was cheaper than the ?on line ? places I had been.A lot to say for real interactions with genuine people.Thank you 5*s
October 2023 by kev ainsworth
What does it take to get these people to answer a phone return a message or just to give a courtesy phone call with an update ? Had my TV for over a week after collecting a week late . Not one call with an update or no chance of anyone picking a phone up. Shocking . If buying a Samsung product means having to deal with these people ill be choosing another brand in future!!
October 2023 by Lindsey Ryan
My recently bereaved father ordered and paid for a panasonic freeview recorder online nearly two weeks ago. It still has not been despatched, no communication received, could not get through on phone, and no response to our email either. Absolutely shocking!
October 2023 by ela
Recently visited Martin Dawes for replacement TV for my mum, Stuart was very helpful answered all my questions didnt try to steer me towards anything expensive, a very honest salesperson, he was explaining the issues they are having with the phones, i would like to add this isnt a reflection on the very tidy Warrington store, would shop there again. Thank you :)
October 2023 by Cerys Foster
Would rate 0 if I could. Absolutely shocking service absolute nightmare to get hold of. Awful staff who can?t answer the phone to refund my poor grandads money after taking incorrectly 3 x times. Been down to the shop and received refund and then they take it again after saying it will not happen again!!
August 2023 by Josh Webber
Engineer Paul and another were sent by Samsung to replace my TV Screen. They completed the job very quickly and professionally.5 stars
August 2023 by Maureen Michaels
Waiting to have my tv looked at. Have rang up numerous times but no one answers the phone. Supposed to have been sent a link so I can tell where the repair crew are - no link. Been sitting here and phoning for 4 hours. Cannot get through. Disgraceful service.
