October 2023 by Sadie Lewis
I'm fed up of people complaining about this chemist. I went in on Friday morning and a gentleman was whispering to all other customers how bad the service is, I was furious and spoke to him as he left. This is an extremely busy chemist that is open long hours and on that shift so far only 2 staff and that included the Pharmacist. They have to safely collect medications and check they are correct including dosage and ensure the other medications are safe together, it isn't a quick process. Some time when they say they haven't got your medication it is because of matters outside their constraints, Governmental chaos, say no more. The staff were still on duty when I went in the evening. Staffing can be difficult to hire due to shortage of willing staff to put up with customers behaviour. Give them a chance and you will find out that they are wonderful and caring people who are skilled in their profession and are working in a chaotic environment. X
September 2023 by Ahmed Khan
The staff at this pharmacy have no regard for customer. I stood 15 minutes waiting to just buy some cough medication and the staff at the back was just not bothered to come forward and ask. Eventually walked out
September 2023 by Simon Hallsworth
Fantastic service. Quick and helpful staff. Much better than Tesco Pharmacy
August 2023 by Inn Fong Koo-Tang
Staff members are rude and take no responsibility or accountability to help. Had me and 8 month old son waiting and trying for 2 hours to obtain antibiotics. Told me the out of hours GP hadn't sent the prescription to them, when they infact did. All I was told was 'it's not on the system' and to visit another pharmacy when they open. Eventually sought help from Well Pharmacy in desperation instead (eight doors down), who were so shocked they ended up visiting this pharmacy in person to find and release my son's prescription so Well Pharmacy could dispense instead, which they did so in 30 seconds. If I could give zero stars I would.
August 2023 by sue horrigan
Daughter needed 2 prescriptions dispensing, tried a few chemists, even Boots, but none of them had the medication in stock, rang the pharmacy on Manchester Rd, and they had both in stock, they asked for the name on the prescription and said they'd have it ready for my daughter to pick up, within 30 minutes of ringing daughter collected the mediation and was back home, the lady on the phone was lovely, makes a change from my local pharmacy who can't even be bothered to answer the phone.
July 2023 by Martin R
Contrary to the other reviewers, every time Tesco let me down with stock, these folk always have the goods.Very rarely need to wait, but on the occasion that I do, there's seats and plenty of room.
July 2023 by anita davies
This place has gone so far down hill. They tell you it's on the van to be delivered only to find out its not even been put together yet. Trying to get through on the phone needs the patience of a Saint. I have needed to chase them up almost every month. Finally given up with them and gone elsewhere for my medicines.
July 2023 by Sarah K
This is a truly dreadful pharmacy. They are often out of stock. The wait times are extremely long, even with pre requested meds. My husband went to get my meds and came back with two items last month a lot missing. The pharmacy swore they'd not received it the GP said it was sent. I went in this month to get this month's repeat and they gave me several bags of meds they said they didn't receive last month but the actual item I went in for for this month they said they never received again!, despite it shows it's been sent the pharmacy from the GP! No doubt I'll get it next year ! Subsequently I've just changed pharmacy on my repeat because it's happening far too often!
July 2023 by Julie Wilson
If i could give it minus 10 stars i would.Every single month without fail there is a huge failure with my Dads meds.He is supposed to get vital heart meds delivered & 9 times out of ten myself or my Husband have to go for them ourselves.On Friday when they yet again failed to deliver...my Husband went to pick them up & was told they had gone out.He went to Dads to find this was untrue...they actually had them & he was told the prescription was complete...only to find items missing...so he had to go back AGAIN whereby he was informed it must be a dispensing error.This is frightening & life threatening given the fact that they are heart failure meds.AVOID AVOID AVOID.go anywhere but here.
July 2023 by Gabriel Mclaughlin
It amazes me how a Pharmacy goes from being the top Pharmacy to the worst in Warrington in the space of 12 months. I am shocked how bad the service has become you can be left standing for up to 20 mins before anyone services you then its another 30 mins before you get your prescription. Or after waiting a week for your delivery having to go in to shop to check if it is out for delivery then only to find out they having even packed your order then to top it all they don't have some of the items so another wait. they only thing good thing I can say is the delivery driver when allowed to do is job is really good. it just seems to be the shop staff have gone down the pan. I suggest ether bring back the previous owners to train all of you how to do your jobs and maybe you will realize you are working in the customer service industry. I am sorry I had to leave 1 star there was nowhere that allowed me to give you a zero score.
July 2023 by Uhtred SonofUhtred
Waiting is the norm here. Every time I've had to collect a prescription I have been waiting on average of 25 mins. Sometimes I've waited 30 to 40 mins.They often don't have items in stock, both over the counter and prescribed. I'm shocked at how poor the service is. I have will be changing my nominated chemist as a result.
July 2023 by Kathryn Nunes-maria
Do not waste your time with this so called Pharmacy, I have never dealt with such rude and inefficient staff, they promise to deliver medication for my father who is 83 and has numerous medical conditions including advanced dementia and you just get told we're too busy!! Absolute disgrace, I would give zero if it would allow.
July 2023 by M H
totally agree with the last review how bad this Pharmacy has become surely there should be some sort of goverment department thats checks Pharmacys we would not except this with any other service.shocking you need to retrain all the staff in shop to treat customers properly and cut down the waiting times.
June 2023 by A Cooke
Took 20 minutes for my sons prescription. The que was full of drug users. One asked me for a cigarette, and another asked for 50p. I didn't feel safe and why on earth are people receiving morphine being asked to go to a pharmacy with old people, sick people, and kids. The recovering addicts should get sorted out at pathways or the gp. It's not a safe pharmacy steer clear. The most disgusting thing was one co.e out and spat it into another users mouth infringe of my kid.
April 2023 by Aabhas Chawla
Smashing pharmacy. One of the best in Warrington. I can find anything that I can?t find anywhere else here. Was served by Libby and she is an absolute gem, I recommend asking for her. She was extremely helpful and professional.No complaints for this place.
