May 2023 by Andy Holme
Delivered my new sofa and did not attach the recliner properly, its not even connected to the sofa now.Spending days ringing these up, with no answer.Been told that i would get a phone call back.Not heard anything.Will amend review when this has been sorted out..!!Ref 289675972
May 2023 by Pauline Palmer
Very pleased with my purchase,a great store with great furniture will definitely buy again.
March 2023 by Vinny Johnson
Place a order 7 weeks ago got sent to the wrong warehouse, tried to ring for a week no one answers the phone,last time I will buy from these
December 2022 by Laura Leyland
I was blown away recently by excellent customer service! This is important to me and I get asked by a lot of businesses how they can improve it ?? And my answer is always - first, LOOK AFTER YOUR PEOPLE ?And this experience was when it?s working!Jason & Mark at Furniture Village Middlebrook were fantastic! Friendly, helpful, respectful ? Gave us the space we needed and understood that we needed time to think about such a big purchase ?And we got the best bed EVER! On a wicked Black Friday deal! Cannot wait for my Harrison Spinks to be delivered ?Well done !
December 2022 by Alex Thompson
Really difficult getting in touch. Get to caller #1 in queue just to end up at voice mail. Just pick up the phone, being playing phone call ping pong for 3 days now.
December 2022 by David Speed
Every time i look the estimated date to Furniture Village is being pushed further and further back. Not acceptable for furniture ordered early September. No explanation offered when asked for.
November 2022 by Andrew Lewis
No idea what happened to our table and chairs. Ordered back in October and no update since December, keep getting put through to Warrington depot which keeps hanging up. So disappointed this time with Furniture Village.
November 2022 by Blueteal Review
Get a call saying furniture arrived at Warrington and I ask for an email with order and address details which I am told will be sent - it isn?t. Tried to ring this number direct , put in a call queue, then message says the message box of this number is full and I just get cut off. Pretty bad service !
November 2022 by patrick gemmink
Het duurt hier altijd lang pffffff.
November 2022 by pixie vannucci
Dont use this company if you have mental illness related disabilities customer service isnt just poor its non existent and this is for important stuff like arranging/ rearranging deliveries.
November 2022 by Zoop Loop
Customer service is absolutely terrible. Once you?ve bought it, any faults then you can say good bye to any after sales care.
November 2022 by Tracie Houghton
Does anyone actually work here?! I honestly don't understand how the aftersales can be this bad? I purchased products in December - the bed was delivered incomplete and after many calls, waiting in queues for over an hour to try and get through to someone or being cut off... We are told that the warehouse in Warrington will call us back within the week to arrange collecting the bed for a full refund to be processed. We have been waiting for this call for almost 8 weeks and each week we call and get the same response. This is unacceptable.Please contact me urgently to arrange collection so this outstanding issue can be resolved immediately. It's now beyond a joke, and the service - or should I say lack of... Is despicable.
November 2021 by k
Great collection team. Really helpful with assembly tips
November 2021 by gary penfold
Rubbish.No que but still take 3 to 4 hours to deliverManagement doesn't care
November 2021 by Martin Horton
Terrible service, items delivered but not complete, and support is none existent
