August 2023 by robert rugen
Super helpful Rachael saved me money and arranged a better value contract for me with more data and helped me with me old phone, very knowledgeable team and my visit was a pleasure I got what I needed and the team were very helpful thank you Rachael
August 2023 by sue horrigan
Wasn't busy but they had issues with their system, hubby and I went for a walk, went back 30 minutes later, still not sorted, but the staff were OK, polite enough and knowledgeable, although the guy dealing with my hubby did everything apart from actually telling him what phone he'd upgraded to, I had to ask before we left, hubby is returning today to hopefully pick up his new phone (providing the system is sorted)
July 2023 by Jacquie Forster
Went with my dad to help him with his complaint and to try and get money back that EE have owed him since March. This was the 4th trip to store to try and resolve and still not resolved, apparently someone from EE at head office was on leave and apparently that someone is the only person in the whole of EE who can authorise the refund. Which we have even told on previous occasions has been authorised, issued and should be in the bank in a few days. EE have done nothing but lie and been so unhelpful. Their customer service is utter disgraceful to say the least. Passed from pillar to post. Noone takes responsibility. On previous visits we have waited over an hour and half for the "manager" to come back off lunch. So today we made an appointment to see the manager. Still waited 25 mins to see him even with an appointment. No apology no acknowledgement, nothing. Recommend you Do not use this company. Waste of time. Lie to you. Keep you waiting. Owe you money for months. No customer service skills. Not interested in your problems. Don't take ownership or responsibility.
May 2023 by David Mellor
Been with EE for years and wanted to change to a sim- only deal. They had a sign outside the shop advertising 5 gig for £13 a month.When we went in they said that deal was for new customers only and would cost us £20!!!!!If that's the respect they have for their long standing customers then how can they expect respect from me?!Also, if you start a new contract you no longerget data roaming in Europe. That's a double insult!!!
April 2023 by Sarah Evans
Supposed to be a Google service point but wanted to charge £250 to access a free Google warrantee on a Pixel 6a. Not impressed!
April 2023 by Jayne Pheasey
Always helpful staff.
February 2023 by Dave Ward
Purchased a data only sim for 4g router good helpful service
February 2023 by Colin Wrench
Over Due an upgrade went I spoke to some one and he couldn't, or would not take time to look at offers
February 2023 by Morreen Horsfield (mo)
Disappointed with EE not good on explaining things x
January 2023 by Rodney V Harpham
Very helpful no waiting
January 2023 by Stewart Brooks
Great tech staff ,had a problem on my phone sorted in few mins
January 2023 by paul perry
Knowledgeable staff that got me a great deal
October 2022 by Anne Vaillant
Matt was very helpful to me. Got everything I needed.
August 2022 by Chris Derbyshire
Joe provided exceptional customer service when we visited the store a few days ago. He couldn't have been more helpful or patient. Friendly , professional and very knowledgeable. I hope that his line manager recognises what a great employee he is. Thanks again for your help Joe. Chris and Pete Derbyshire.
July 2022 by Rhystrucker1967 Jones
went to see about upgrade very informative very helpful staff
