February 2024 by Cureshot
Useless system, long queues, lack of personel and knowledge..
February 2024 by Caroline Rushton
Always have everything I want and the whole gang are really helpful and friendly. Used this store for travel jabs and flu vaccine too.
February 2024 by Kristian Ledwith
The last 2 times I?ve visited I?ve been forced through self check out and both times stopped by security on the way out asking to show my receipt. I?m not ok with this! If u insist on making me self check out don?t then ask me to confirm I?m not stealing anything on the way out!!
February 2024 by Jo
I was at the Gemini store yesterday and as I'm in a wheelchair I thought I'd struggle to find what I wanted. I was approached by a Wonderful lady called Yvonne Jones. She went out of her way to help me with some Chanel Bodywash then also got another lady called Tanya from Clinique to help with a sample of foundation from Chanel as the lady was on her break. Tanya was so helpful and also gave me a sample of cliniques foundation. Because of her help I decided to purchase a new mascara I needed from clinique. So knowledgeable and helpful. Thankyou to you all for your help xx
January 2024 by Rebecca F
One of the few Boots in the area that sells all the top brands of make up I use.
January 2024 by Ian Climo
Only went with the Mrs I was like a spare part at a wedding but its boots same as any other boots women shopping miserable men following
January 2024 by Paul Smith
Convenient location , never had my product ,but helpful staff who tried to assist.
December 2023 by Frances Patter
Got the majority of my Christmas smells.so much to choose fir and reasonably priced
December 2023 by Mollie Smith
I visited the store earlier tonight and was impressed with the stock and layout of the store. I was very eager to come back again due to the vast selection of different high end brands, however, this now won't be the case as when I got to the till I was greeted with the worst customer service I have ever experienced.Paying was easy on the self-checkout machine, however, my boyfriend had a security tag on one of the items he purchased which needed to be removed before we could leave. Although there were 3 members of staff all around the checkout area, they were more interested in chatting amongst themselves than helping which caused us to have to join the queue and wait.As we were waiting, I overheard one of the girls (sadly, I don't know her name but she had black hair) who was standing around chatting aimlessly by the till say "Oh my god, why is everyone coming to this till now?". I was quite stunned by how unprofessional this was, especially with the volume she said it at and the fact there were around 6 customers in ear shot of this statement. Clearly the look on my face said that because she followed up with "Oh my god, her face... I can't... I'll have to have a moment after that one" whilst laughing at the top of her lungs... Again, at a very loud volume - loud enough that I could hear it. A comment that was clearly about me because once she had stopped laughing around 2 minutes after saying this she made her way over to me and my boyfriend and asked what we needed.I now don't think I will be returning to the store as this was very unprofessional and made me very uncomfortable and leave the store feeling quite angry, which is sad seeing I would have 100% returned with the products I saw on offer.
November 2023 by Chris Horne
Very helpful. Pharmacy very quick and efficient. Great car parking (which is free for a period of time)
November 2023 by Anne Sims
Served by Fin on the No7 counter today - excellent service very informative about No 7 products - really friendly lovely girl
November 2023 by Jonahsw 132
Door security follows us round the shop every time we go even though we go there roughly every week
November 2023 by Michele T
Went on spec for a flu. Jab. Currently after recent illness at risk. Pharmacy lady was most helpful pharmacist gave me a flu vaccine and I qualified for NHS jab. So, not only were they helpful, but I didn't have to pay.
November 2023 by Louie Evans
Great staff aside from the security guard that decided I had to be followed the entire time making me incredibly uncomfortable. Staff were funny and knowledgeable and genuinely seemed like they wanted to help! Large selection of products and everything was laid out nicely and well stocked
October 2023 by Frank Barrow
Very disappointing customer experience today, we had forgotten our boots card, so asked a store member if we could use a normal till, so they could look up our details. They replied no, even though 2 staff members were stood there, pointed us back to self serve tills and said that as we didn't have our card none of the offers would apply. In other stores they have been more than happy to help in the same circumstances.