January 2024 by Haley H
Absolutely shocking service firstly my order was given to a group of teenagers that had drank some of the oreo krushem and placed the food on a table. When I queried the order the teenagers said that it was mine and the girl serving said it wasn't her fault and gave me the food tht had been touched and drank by the teenagers, then waiting for a second order for family, food and drink was left on counter next to me so I said to the girl no one is shouting the numbers out who's is this food to which she replied rudely I don't know I didn't put it there. So I said there is no need for the attitude, then another staff member starts getting involved to which I then got high rated as she was arguing with me, in all I had 3 staff members arguing with me so I asked for a manager. The manager came out I explained what had happened and my large order was not replaced just the small order, the food was vile and cold and the staff have serious attitude problems . I will be escalating the matter to head office, it seriously needs closing down
December 2023 by Paradise47761590206
£27 for very poor quality food. I?m less than a mile away and food was delivered cold. Chicken on the bone was all bone and coating and no chicken for two of the six pieces included in the meal. The popcorn chicken also included in the deal was missing and the fries were soggy and some raw. Definitely the last time I order from this KFC. How do they get it so wrong.
January 2023 by angej96
Deliveroo order, purchased 2 x lots of £8 burger/ chips deals, £16 plus a gravy £1.99, total £17.99 paid. Only 1 deal delivered a value of £8.00 plus Gravy, so £8 quid short of food...., no phone to speak with person and correct, message only saying call your delivery provider... And get back in 48hrs Wtf. Meal time is now idiots... it was KFC Albion Retail Park. Will Never use again, food cold, lettuce shrivelled and black. Anyone reading this steer clear spend elsewhere. Shocking service.
October 2022 by newkarenb
You order from kfc then the wrong order comes then u ring up and they are so rude and dont wont to the solve the problem not good at all
August 2022 by 115nickn
Genuinley the worst kfc I have ever been. This is based on multiple visits. Always items missing. Half the time the store isn't even open due to running out of something. If I could give 0 stars I would. And this place has put me off ever getting kfc.
July 2022 by Jojane48
Went for a quick bite before seeing Bryan Adams, Saturday evening, i have never been in such a dirt fast food place, the bins were over flowing inside and out. Everything inside was empty, no napkins, toilets were dirty, the floor was vile, the staff wandered round like they could not give a dam and the skin on chips were horrible, soggy mess, will not be returning to KFC anytime soon :-(
March 2022 by D3302QRdarrenm
Absolute disgrace, 50 minutes in the drive through, then you eventually get to the window to receive your food and a girl who could hardly speak English is scratching away and having a dance in between scratching. This after that wait and not even a apology, I?m just glad she doesn?t handle food but still ? We get the food that has no taste and also they have no salt left or straws, the food went in the bin and we will never go back here, shocking
February 2022 by victoria h
What an absolute disgrace, spent nearly £50 on takeaway for my 14 year old and a few friends for his birthday. Half the food was missing from the order , what we did get was inedible, cold and squashed , I was embarrassed to serve it up . Ended up spending an addit ional £40 on pizza. I suspect the tall slim dark haired young lady that put my order together knew there were items missing as I heard snippets of her discussing my order number 8052 with a colleague but I only put 2 and 2 together when I got home. Still waiting on a response from a complaint I put in online, wonder if they can be bothered getting back to me ?? Advice to you all , give it a miss go to any of the other fast food places around the area because they can't be any worse than kfc junction 9 retail park Warrington.i only gave them 1 mark because I couldn't submit a review with zero
December 2021 by chrisdpyui
Spent ages waiting at the order window only for no one to come so I then queued around to the pick up window where they told me I had to go back around and there was nothing at all they could do for me. At this point I had to go back to work having had no lunch as I didn't have enough time on my break to queue again. Happy Xmas..
November 2021 by patriciahY4561MG
Takeaway meal. Fries were cold and dry - chicken was overcooked and dry. The breadcrumbs were dark brown and solid (not crispy). Even the dog wouldn't eat it
September 2021 by flowers569
Whilst I appreciate stock levels potentially could be an issue sometimes, with this KFC it?s all the time. Several times I?ve visited in the past year and there is always something unavailable. The Crushems machine has been broken for ages - why don?t you just get it fixed? Secondly rice boxes rarely available!! Perhaps a sign outside would be a good idea so people can see the items not available so you don?t have to queue right around the drive thru. Alban KFC is not much better. Some attention is seriously needed the reviews are terrible.
June 2021 by feetwet
at the drive through they threw my food at me, laughed and shut the window and never gave me my drinks. went phone to complain and the phone lines are closed. never ever going back there again.
June 2021 by MattRimm
Worst KFC ever. Went round the Drive Thru, ordered fillet rice box and corn rice box. Mentioned to man on window twice that he had put through a plain salad, and he argued back saying no it was not. (bad attitude!) Pulled up at the collection window. Given hot cup of tea in a soft drinks cup- not safe at all. Pepsi Max had no ice in. Parked up, opened bag- no serviettes, no sauces, no milks or sugars for the cup of tea, only one spork- not two. Attempted to ring the store to complain. No answer, tried several times. Drove back and parked outside. Went inside with the plain salad. Staff try their best to avoid customer interaction, think some need retraining. None of them wear their face masks properly. Some stood chatting and texting on their phones while there is a queue of customers. Eventually caught the eye of the manager who did resolve my issue, the only positive. Restaurant looked filthy inside, condiment baskets not stocked up at all. Outdoor bins were full and overflowing. Would not send my worse enemy to this KFC- even they deserve better! Also the chips were given in the tiniest portion ever. Been to far better KFCs nearby! Sort it out!
May 2021 by lindahG9515BG
Booked on the app. Unable to collect at drive thru so went into the restaurant. Waited for 30 mins as it appeared delivery drivers were prioritised. Got back out to the car to find 3 items missing. Restaurant tables were full of left over food, boxers and wrappers. No one cleaned for the time I was in there. Tables were sticky. Food luke warm. Won?t bother visiting again.
March 2021 by EJspirit77
I waited for 40 minutes in the queue and for to the window and was told there was no food left and would need to be given a refund. The other cars in front of me also waited that amount of time and had to be given refunds too. I gave this place the benefit of the doubt last night but again an absolute shambles! What is going on with KFC. Poor managers that are not capable of running food outlets. Absolutely disgraceful.