December 2023 by Sam Smith
Ethan was super friendly, knowledgeable and a delight to be served by! Sorted out the mobile plans and SIMs for my whole family, explainig everything to us and making sure that we got the best deal. Thanks so much for all your help, it was a pleasure!
November 2023 by Florin Daniel Tibuleac
The girl she didn't care about and didn't listen what we have to say. Very disappointing.
September 2023 by Sam T
I am very unhappy with the level of service in this store. Everytime I come to get something sorted there's a problem and I've never felt staff are bothered to go above and beyond to get this sorted. I've found customer service online and widnes to be excellent, however here it just feels blaize, lazy and arrogant.In the past I've had someone adamantly say there's little they can do about a mistake they've made on their end setting up a new airtime plan. Had to go to widnes where they spent 2 hours ringing up and sorting it.Today I went to Southport Vodafone to order a new sim and was told I needed ID or a bank card. Unfortunately I had neither, so I went home and reluctantly went to my local Vodafone in Runcorn. Got there with my ID and get told "sorry its only a bank card to access your account" and that Southport had got it wrong! I asked if they could call Vodafone and order me a sim through customer services and they wouldn't even let me do that! When I rang complaints to verify this when I got home turns out yet again, Runcorn where wrong and all they needed was an ID card. Yet again more problems and more of my time waisted. The girl who dealt with me also seemed very know it all and did not seem she was bothered or cared.It's not good enough, in my own jobs no matter what they've been I've at least always tried to do something - they don't care.
July 2023 by Sumith Sudarsanan
Worst staff I ever seen in Vodafone store.Not a good helping mentality. Not friendly at all. I been a customer in Vodafone from a long time. So pathetic.. Please recruit good staff with helping behaviour with less headweight?
June 2023 by Robbie Thomas
Store meant to close at 16:00 , turned up for it to be closed at 15:20
December 2022 by Ami Garner
My daughter explained she had learning difficulties. The advisor completely stitched her up and ripped her off with a contract. Massive complaint raised with Vodafone. Purely taken advantage of a young vulnerable young lady. Disgusting
November 2022 by Simon Edwards
Really polite and kind staff, but they really should sell actual phones instead of contracts.
July 2022 by Owen Hutchinson
Not very helpful
June 2022 by Graeme Petrie
Very helpful staff
April 2022 by Steff Park
Despite issues getting past myriad issues accepting my details even though l'm a vodafone customer a helpful patient staff got it sorted
December 2021 by Daz Morland
The Vodafone store in the shopping city in Runcorn has poor wi fi so my upgrade took 45 mins. Its always the same too, and it's because the shopping centre itself will not allow Vodafone to fit their own router! Surely there is another solution? The lady who did my upgrade was very helpful. Thanks
October 2021 by Ruth Sadik
Popped in with a query. Really helpful staff got it sorted in minutes!
August 2021 by Maureen Gilmore
Always helpful and will explain things to me if I don't understand them
August 2021 by mike roberts
It really does have phones in just like they say
July 2021 by Catherine Reid
Had to go here because this is the best Vodafone shop to go to
