January 2024 by ray warburton
The eye test done -ordered new specs- arrive I could not see with them. Second advent made. -a Lully better - told to try for two weeks -still issue took back re adjusted-told to try again. This time not subject recross signs. - too them back. Told to return the next day and they will re test my eyes- arrived in time waiter 70 minutes to have the re test - other customers arrived after me -seen befour me-I got fed up and gave the new spec to the reception and told them tovrefund and left store. They then rang and said I needed to return as they can make a refund unless I am presentI have wasted so much time and effort yet their customer service is not acceptable - don?t waste your time coming to this store
December 2023 by Fred Bishop
Very well looked after as usual, getting to be expensive though, I don't know how long I can sustain staying with you or looking for an alternative for next time, regards and thanks..Fred
December 2023 by Terence Owens
This is my personal view its dependent on who does the test etc My experience in the Runcorn branch was exceptional. The young Irish lady was outstanding in her examination of my eyes and needs ?
December 2023 by june dockerty
The staff were all very helpful and professional.
December 2023 by Shykat
Still can't get verifocals to work as they recommended.
December 2023 by Diane Smith
Staff are friendly and welcoming. Took along daughter with disabilities and the lengths they went to were unbelievable, from managing the testing to choosing suitable frames everyone was helpful.My experience was excellent too, always treated with dignity and explain everything clearly, including the cost breakdown. Would recommend.
December 2023 by Mel Grimwood
Been attending this optician for a number of yearsExtremely helpfulTop customer serviceAll staff are just the bestWould be lost without this opticians100% Specsavers Runcorn
December 2023 by Janey Osborne
Great customer service,was talked though everything nothing was to much trouble great service
November 2023 by rob leach
I loved the entire experience. Great staff and customer service. Made me feel like I was their priority. I left feeling happy and cared for.
November 2023 by Daviddutton Dutton
Very professional, excellent staff ,optometrists very friendly and take the time to explain resultsof eye tests to you
October 2023 by Colin Joseph Sant
The service was very professional and welcoming and a change of frames made at my request was very reasonable and without any fuss
October 2023 by Helen Boyle
Excellent customer service, the entire team were amazing but i have to mention Nina, thank you for going the extra mile and helping me with my frames and lens options you are a credit to the store, thank you
October 2023 by Stephen Reynolds
Very efficient and friendly helpful staff. Prices very competitive.
October 2023 by Sharon Rourke
Very helpful staff and reasonable prices.
August 2023 by T
Didnt really help at all with choosing glasses or explain lens options which i had to refuse after aweek waiting then asked for an extra £50 payment to correct, then wait another week for them to come
