March 2024 by Shaun John
From one amazing review In pound stretcher where you expect the customer service to be poor due to low prices its night and day above this place.I walked into Iceland yesterday late afternoon, a pretty girl was on the till. Seemed laughy and jokey which was great for customer service.I walked around and every single staff member looked miserable, none of them looked like they wanted to be there. And didn't really want to help me. The manager clearly cares more about having every staff member putting out stock than to attending to customer needs. The only girl who wanted to help was also a nice little pretty girl who told me the price of something, she was the only one who Seemed at all full of life in there.It's not great at all of an experience when you're paying through the nose, 2.50 for 5 oranges. And 2 quid for almost black soggy bananas. For those prices the customer service should be out of this world. The shop has literally nothing to offer.When I went up to pay I was met by the original pretty girl, put it is this way, if I was a mystery customer she wouldn't of even been given a 1 out of 10.1. I wasn't greeted2. She never made eye contact with me3. She never asked if I wanted a bag4. She didn't say please or thankyou5. She tried serving the customer after myself when I was still packing my bag again very poor.6. I got the feeling she either hated men or she genuinely was just so rude.If you want to have that attitude then there's the door and hello Iceland warehouse. Unfortunately when you work in customer service face to face you have just got to give your absolute best everyday.I went to pound stretcher shortly after and when I say that place has the best staff in the country I mean it. Amazing every single one of them. Everyone wanted to talk, everyone made eye contact and everyone looked like they wanted to genuinely help you.For a few bits of veg and fruit milk and sauce with shocking customer service in Iceland it came to almost £15.00. What did I even pay for? The produce was awful and the customer service none existing.This isn't the staffs fault this is down to poor management only caring or focusing on upselling and putting out stock. How about hire people or train the staff you have on great customer service. Or hire myself
February 2024 by Rob Webster
Iceland is great to buy your frozen foods
January 2024 by Derek Seddon
Very small and no disability trolleys
January 2024 by Claire Hoy
As always the only reason I shop at Halton lea shopping centre is for Iceland a wonderful place to shop every time I go
January 2024 by Liz Harold
All staff are so friendly and polite very helpful as well
December 2023 by Courtney Carpenter
Spent £183 on a Iceland food shop and for a delivery food not been delivered and constantly ringing to sort it out and I?m getting no answer at all
November 2023 by David McLaren
Good variety of produce, polite and helpful staff
October 2023 by Angela Davies
Iceland is the only one supermarket in the city. Which provides a service to the customers. I can only shop there for my delivery. Most prices are expensive on food which is not always affordable. So I have to buy what I can afford. Could do with a bit more TLC.
October 2023 by Martin Fowler
Pensioner's Tuesday, 10% off your frozen chip shop curry spam fritters, or Greggs Pastries or official TGI frozen Fridays food. Can't get frozen Harry Ramsden mushy peas anywhere else you know. Worth a visit for the odd culinary gem.
August 2023 by Jodie Arands
Great deals on every time I go in there, friendly staff too
July 2023 by Emily Lenehan
Good store not much variety
June 2023 by Mr Mt
Gone to pick 2 items had to wait 20 min simples because the other 4 members of staff didn?t wanna go on a second till. Worst service ever
June 2023 by Jeff Sinnott
Great prices best products and best brands and brilliant service
May 2023 by Sean
Good lay out easy to do your weekly or monthly shopping in there full of everything a house hold would need as they say "thats why mums go to iceland" ?
April 2023 by stefan sacharewicz
Always excellent value food would give 5stars but no home delivery past few times shopping so cant do a full shop there anymore.
