I don't know why the stores are so different to the call centers.
The customer service is abysmal,
They are there to make sales and couldn't care less about fixing your phone nor your problems. Too sales driven which creates a very begging and very poor service.
Needed a new phone and contract today, first time I’ve done one myself. Can’t remember the woman’s name who helped me but it was about 3pm today. She was amazing so helpful and patient really made the whole experience easy for me would definitely recommend ee just off this interaction
July 2024
Went there today and explained our situation whilst a phone was due to go away for a repair and was advised to take out a new contract for a week. Once we pointed out that the week contract would turn into 2 yes the guy became so rude. Swerve this place at all costs they're a rip off.
EE, part of the BT Group, is the largest and most advanced digital communications company in Britain, delivering mobile and fixed communications services. Our EE shop located on Forest Walk, Runcorn offers a great range of mobile phones, tablets, broadband and SIM only deals for personal and business use.
