January 2024 by Neil Munro
Fantastic service from the team at Rowlands. They always answer the phone quickly, the staff are friendly and knowledgeable and do all they can to help. Highly recommend.
September 2023 by Phil Scott
Been with Rowlands for a few years now. The service has improved greatly in a high pressure profession. Really helpful friendly staff, go the extra mile to help whenever they can. Please treat them with respect.
May 2023 by Emilia Flacke
Went to drop off prescription, been told it will take around 15 min, I have returned just as the staff were locking up. I have misjudged my timings, they kindly opened up and gave me the so much needed medication. Really appreciate their good will!!! Thank you again!!!
February 2023 by jean maddox
Asked to speak to a Pharmacist about suspected oral thrush and he was most reassuring and very helpful. Wouldn?t hesitate to ask again if I needed advice and didn?t want to bother the Doctor.
December 2022 by Syed Wajahat Ali Shah
Really helpful staff
September 2022 by Ali Manton
Very rude over the phone. And useless, giving the wrong prescription leading to a 4 hour delay of medication, without so much as an apology. Would never recommend
July 2021 by Zoe Buckley
Always helpful and efficient. Wouldn't go anywhere else.
July 2020 by Matt Stephenson
Always helpful and friendly.
January 2018 by Robert Irvine
Absolutely awful, stopped using ages ago. Nearly all of staff rude , including the chemist.
August 2017 by sharon jayne bryning
I had been using Rowlands on a regular basis but i stopped going in because of the manager who was very rude and the service was appalling since a new manager was appointed in 2016 the service and staff have improved drastically and it is back to normal.
I am dropping to 2 stars because i tried all day Monday 21/08/2017 to phone for an important repeat prescription and the phone was continually engaged until between 13/1400, lunch time! where it rang unanswered until 1401! engaged again! I went in and was told no it was on! and they were short staffed!! Think i will change to Well Chemist. Totallry unprofessional service
December 2014 by Holly Brown
Popped in to pick up a pescription and was totally ignored by lady at the till. (several other members of staff were milling around in pharmacy, obiviously busy) eventually lady tells me she will be with me in a minute as shes doing something. about four minutes later shes still writing something and I feel a bit embarrassed as im standing at the counter with no sign of being served and Im running late. I say to her 'sorry I'm in a bit of a hurry', and get a whole load of abuse from her.. "i told you, i'm, busy (she is shouting this), I tell her there is no need to be so aggressive but she seems to want to have an argument or take out her bad mood on me. Everyone in the pharmacy hears this but pretends not to hear it, accept for one decent member of staff who gets me my prescrition ( this takes seconds) and apoligises (quietly) on behalf of the rude member of staff who storms off slaming a door. Absolutely appalling, I got the impression from the member of staff who apologised on her behalf, that this lady behaves like this often but gets away with it. I have been told that the gentleman in the pharmacy is the owner of this business (apologies if this information is wrong). This happened right in front of him and he chose to ignore it. I will never use this pharmacy again, appalling that that sort of behaviour towards customers is acceptable.
