July 2023 by Catherine Lianne
Very helpful and professional
May 2023 by Andrea Beesley
It was the Coronation weekend and Bank Holiday. I was having difficulty getting my repeat meds and was leaving for a 5 week trip to Europe. I was in Wales and having difficulty finding a chemist to download my prescription.Azeem the pharmacist that day was a real lifesaver and rang around chemists near our location to see who could help as we tried to come up with a solution. I got them in the end but couldn?t have managed without his help. He went over and above to assist and highly recommend Rowlands and especially him. Thanks again??
April 2022 by Marcus Wall
I've had a few glitches with things in the past but that has been due to the doctors more than them. It needs to be remembered that they are the point of contact with the health service so if something goes wrong elsewhere they get the flak for it.They are efficient, pleasant and accomodating people
October 2021 by Conor Laing
Very helpful in ordering in products that werent available in store before I?d even asked if it were possible.
July 2021 by Misbah Sheraz
The staff at Rowlands have been amazing. I was unable to get my dads prescription in other pharmacies and Nadia, the pharmacist, was able to phone through to their supplier and get his medication the same working day. I was extremely pleased with the excellent customer service I received given the sheer workload and pressure the pharmacy was evidently under. Will definitely be coming here again in the future. Thank you all.
July 2021 by Nicola Thomas
Went with a prescription for antibiotics. Only enough stock available to fill some of the script, so given a ticket to collect the rest. I went back to the chemist several days later when my son was on his last day of the antibiotics he had. Got to Rowlands and after a very long wait while they looked and looked and had a chat amongst themselves and looked again, I was told that they did not order the rest of the medication 'for some reason' and told me to return again the next day. No one seems to be in charge or able to lead. This community has a lot of elderly people (my mother included) with chronic conditions needing regular medication and repeats, who relies on the pharmacy to operate efficiently. I write this review after many, many examples of inadequate, incompetant service. If this wasn't my local, village pharmacy I'd absolutely go elsewhere. Massive improvements are needed.
July 2021 by Helga Pearce
I went to collect my repeat prescription after I have received the text that it was available then when I have arrived one item was missing; I went back in a few days? time then I was told that the card machine was out of order therefore I visited the third time with pre-payed prescription only to be told that they were not keeping my medications any longer despite I`ve been in and out two times in about 2 weeks.Which is fine...but then after all, the pharmacist lady (Nadia) just pulled a face didn`t even apologised and told me that she can give me my prescription and "I CAN GO ELSWHERE" then she made me wait 40 minutes!! She was so rude! It wasn`t the first time that she approached me with this attitude.I will not be using this pharmacy again.
July 2021 by Richard Handley
Went to get medication as normally don't go but as it's near where I live and an emergency I went but it said it closed at 18:00, however, when I got there at 17:10pm it was closed no sign on window to say it closes at a different time. I will not be going again as I do nights so can only go gone 17:00pm and I am very disappointed.
July 2021 by Richard Clarke
Pathetic service, don't answer the phone and never have your medication in stock..try the vets at the crossroads.
