January 2024 by Matt Trigg
I ordered a number plate and Number Plate Frame.The order was confirmed for pickup today.When I arrived, I was told that they didn't have the Number Plate Frame in stock.They said they would order me a Number Plate Frame.When I arrived home I received an email saying the order had been cancelled but not refunded!!!!Left-hand doesn't seem to know what the right-hand is doing.UPDATE: After contacting support we did manage to pickup the Number Plate Frame from store.No issues with the quality of product or price, just the speed of service and communication accuracy.
January 2024 by Ann-marie Kinsman
I took my 17yr old son to Halfords in Northwich today to get a bulb for his brake light. I wanted him to know how to do it for himself so I asked for help, I cannot thank a member of staff called Ste enough for his help. He showed him how to do it. Many thanks to Ste for going above and beyond for him and myself.
January 2024 by debbie andrews
Just wanted to give the lad who was so helpful yesterday a shout outCurtis I think he was called was more than helpful and lovely when I asked for someone to check my oil.It was absolutely pouring down and he was in and out helping everyone while the staff stayed chatting with each other inside.
December 2023 by Steve Mundy
It has been the same two staff over the last few times I have been in and they have always been friendly, knowledgeable andable to sort out my car issues. Would certainly recommend.
December 2023 by Bob Woosey
5 minutes to buy and have a new headlight bulb fitted, must be a world record !!Great and friendly service, thank you, and have a Merry Christmas !!Bob
December 2023 by Stephen Mc
Brilliant they have everything you need and if need anything there?s staff that will help you to find right part or whatever you want just ask and they are there
December 2023 by L Armstrong
5 stars for customer service, extremely helpful.Happy safe motoring now.
December 2023 by Shaun Bowers
Atrocious customer service. 1 till working, 5- 6 members of staff wandering the store, waited in the queue for 3 different people to push in front of me.
December 2023 by Margaret Rowland-Jones
Had a windscreen chip attended to by Curtis, very quick and explained everything, very helpful, would highly recommend
December 2023 by Josh Mason
Very easy to order and pay - unfortunately didn't have the quantity required so it took several attempts before basket would allow 1 hour collection (going down to 1 item).Received message to say order received and to wait for another message to say when ready. 2nd message never came.Over 2 hours later - we telephoned to ask what the situation was and was told the order would be ready to collect and store would be open until 8pm.Unfortunately this collection was then too late for our business day but we went to collect anyway - hoping that the 'remote' telephone operator was correct.Goods WERE ready for collection but we still don't know why no message was received within the 1 hour collection time - someone forgot to send it?????
November 2023 by Colin Kain-Duncan
Staff were excellent and with good knowledge.The Northwich Halfords team were also very friendly and supportive, 3 different visits, delivering excellence every time.?Colin KD
November 2023 by David E
I had a dash cam fitted to my car on Wednesday 7th November. The guy who fitted it is called Curtis. He was extremely polite, and very professional in his work. He is a credit to the company.?
November 2023 by Ian Angus
Was very impressed with your member of staff who dealt with my purchase of a roof box which is booked in for fitting let?s hope that goes well I?m sure it will but thank you to the young lady who served me tonight
November 2023 by Norman Firth
Great price & service. Halford gas improved greatly over the past 2 years and I intend to put them as my first 'go to' supplier.
November 2023 by Nerys Sunderland
Ste and Curtis were incredibly helpful when I needed a new battery urgently. I signed up to the premier motor club but there was a glitch with the system. Ste went above and beyond sorting it out for over a week until it was fixed for me. Amazing customer service. Thank you Ste!