October 2023 by Andrey Diordiev
Super friendly staff. Very satisfied with the products and service. Highly recommend
February 2023 by Andy Kendrick
Absolutely rubbish customer service with Lakeland staff who do not communicate with each other. I will never shop here again after buying and returning 2 overpriced not working air fryers and a manager who was very brazen and did not give a monkeys so beware. I was offered a 30% discount on a different model air fryer and due to the fact of all the back and forth to exchange as I have a 38 mile round trip to exchange the item. My endless calls to customer service were totally fruitless as they do not communicate with the store properly and the Bridgemere manager refused to honour the agreement and not offer the discount even though the main customer service had told me the info had been relayed. They do not listen to the customer and following instructions. The lady was adamant she would not pass on the discount ending in me fuming and rushing out of the shop before I lost it totally embarrassing. I will no longer tender business with this company again total waste of time dealing with jobs worth's. Plus I was there prior to opening and was waiting for the store to open supposed to be 9.00am they opened the door at 9.04am then I had to wait for the manager who eventually saw me at 9.20 the rest is history very shoddy. I ended up with no Air fryer and having to purchase one from another company so please make sure you follow up your chats to stores and their customer service dep't to make sure instructions are followed it will save you the embarrassment I endured in store
January 2023 by Google user
Absolutely rubbish customer service with Lakeland staff who do not communicate with each other. I will never shop here again after buying and returning 2 overpriced not working air fryers and a manager who was very brazen and did not give a monkeys so beware. I was offered a 30% discount on a different model air fryer and due to the fact of all the back and forth to exchange as I have a 38 mile round trip to exchange the item. My endless calls to customer service were totally fruitless as they do not communicate with the store properly and the Bridgemere manager refused to honour the agreement and not offer the discount even though the main customer service had told me the info had been relayed. They do not listen to the customer and following instructions. The lady was adamant she would not pass on the discount ending in me fuming and rushing out of the shop before I lost it totally embarrassing. I will no longer tender business with this company again total waste of time dealing with jobs worth's. Plus I was there prior to opening and was waiting for the store to open supposed to be 9.00am they opened the door at 9.04am then I had to wait for the manager who eventually saw me at 9.20 the rest is history very shoddy. I ended up with no Air fryer and having to purchase one from another company so please make sure you follow up your chats to stores and their customer service dep't to make sure instructions are followed it will save you the embarrassment I endured in store
December 2022 by Kate Shenton
I love this place! The tea is amazing. Introduced it to my dad and he loves it too. Best tea in London!
June 2022 by Dave Cooper
Friendly and helpful staff
April 2022 by Louise ?Loopy Lou? Coates
Good store with some great products
October 2021 by Martyn Fisher
Wasted journey.Phoned said got what I wanted but found that they hadn't.
July 2021 by Emma Bearpark-Lawton
So many gadgets you don't really need. Some times pricey but good quality. Staff helpful and friendly
July 2021 by Chris Tombs
Store is well set out. Social distancing is easy. Staff friendly and helpful, as usual.
July 2021 by Graham Williams
Quite busy, good Covid-19 precautions
July 2021 by Michael Wilcock
Excellent range of quality products at acceptable prices - as always!
July 2021 by Ann Rhodes
Good products, plenty of Christmas gift possibilities
January 2021 by Ceylon Hinett
Got there for 10 am not busy at all
January 2021 by Tony Harrison
What else can I say about Lakeland, excellent, excellent, excellent !!!!!
January 2021 by Kevin Hubbert
A lot to choose from
