December 2023 by Izz
The store is not open at stated time.
August 2023 by neil gent
Visited store on a Monday, with a scaled drawing of our kitchen and the model of the one we were wanting. A list of all cabinets, colour, finish, work tops, sink etc. Absolutely everything listed apart from the tap. A lady in there eventually approached and said the kitchen designers were off until Wednesday. And that they would ring me then to discuss. Waited until Saturday, no communication. Against my better judgement, i contacted their head office and explained. as much to keep them aware of the failings of one of their stores, Got a veiled apology and a promise of a follow up from the store. 2 days later got a call from the same lady asking what we wanted!? HO had simply passed our number on for a return phone call. Said will have designers to contact, still haven't heard.Got to be the most shambolic Retail Operation out there!Shockingly amateurish!
August 2023 by And R
The shop really clean and tidy and sell good range things for house and garden very good prices
August 2023 by Birgit Grimshaw
Very helpful staff. Excellent customer service.
May 2023 by Bruce Kernes
Delivery service extremely bad. Order was never delivered and on follow up was told they had a system error on the order. No phone call/email.Tracking system sees delivery??When followed up was told they where waiting for me to make contact and would reschedule delivery but could not guarantee time only date??
May 2023 by david hooley
There has been a vast improvement to the store,as I not visited it for many years. Its truly amazing experience. So everyone should visit, all bought was roof repair, and shed paint, and gloves for heavy work.
April 2023 by Julie Brocklehurst
To ask at the cash till, for me to donate to charity is embarrassing for all , we get it on the tv, by post, on the streets, and now shopping, then dining at Mc Donald?s kfc , omg my heating and food is just sky high , wicks lay off the customers with this insane begging
February 2023 by Richard Ashman
Excellent service from the helpful staff in this branch of Wickes.The prices are very competitive with the B&Q on most building products. Also the log fire products i.e. Hard wood sacks and coal are cheaper than anywhere else ?.
October 2022 by Craig Russell
Wickes used to be the go to place for me for DIY supplies. Firstly they failed to deliver items I ordered on line, so I had to go to the store, which was being updated and in total chaos. Stock levels were appalling with most items either not available or limited stock, so ended up going elsewhere. Not a patch on what Wickes used to be, although the changes to the store are an improvement
August 2022 by Tony Wells
I was given a list of things to get from a builder working at my house. A member of staff could clearly see that I was struggling trying to work out measurements and find items on the list. Lesley the supervisor was absolutely brilliant, working measurements out in her head for me and taking me around the store to get items on the list. I cannot speak highly enough of her. She was so helpful. It makes a change to go into a store and have someone as knowledgeable as Lesley, as opposed to the usual response of I don?t know but could try and find out for you.
August 2022 by Frank R
Had issue with item purchased from here. Rang customer service, they said i had to deal with the store, and they messaged the store manager. Rang the store and the manager wasn't interested. Poor product and terrible customer service. I will be taking matters further! Save your money and spend it with people who actually care.
July 2022 by Phil Smith
For months now they haven't had building materials; timber, fixings, aggregates etc.. I heard they are financially in trouble and that was the reason Travis Perkins dropped them. I wouldn't consider buying a kitchen or bathroom as I'd worry about getting my money back if they went under. Remember what happened to Bathstore?
July 2022 by Dan Mccall
The young, long haired student type staff member that works here couldn't make it more obvious that he hates his job, mumbles incoherently and goes out of his way to be as unhelpful as possible. Will go to the independent builders yard round the corner in future.
July 2022 by Charmaine ?shark? Mcgavigan
Absolutely got excellent price in my opinion got floor tiles at a discount price end of line should have been £900 and I got for £150
July 2022 by Bill Harcourt
Very helpful and efficient staff good value for what i bought
