November 2023 by Charlie Newell
Awful service. 3:30 on a Tuesday and I?m 16 people deep in a queue that has even more people behind me and there is one member of staff on, one dithering around but not on a cashier post and no call-outs for help. Service is dreadful and I will make sure to avoid this going forwards. Never had such poor service. Put more staff in!!!
November 2023 by Maurane Bee
This place is an absolute joke. The staff is not trained and rude. I can't believe it. I waited in the queue for 30mn to post a letter. There were two women at the till only one was doing something...Then, asked for another service and been TOLD OFF by and older MOS for doing the wrong thing when the untrained MOS (who also didn't know how to count £10 - £2.2 !) told me to do so. They also told me I was wrong. This is unacceptable an absolute disgrace. Will not go back here, don't waste your time.
November 2023 by jon kenway
Despite being the main post office located in town, they are always chronically understaffed. Two staff on if you?re lucky. Privatisation and WHSMITHs profits have really turned the post office into an inefficient, slow and frustrating experience.The actual staff they have are kind and nice, but the service is horrendously slow.
October 2023 by James Bennett
Just came from North Wales to collect a parcel and they are closed due to technical issues and haven?t updated it online. I?ve tried phoning them on multiple occasion over the past few days and they haven?t answered the phone once.
July 2023 by maccwosser
Seriously inefficient post office. There is always a huge queue and not enough cashiers which is obviously not their fault. As I wait, the cashier "doesn't have any sellotape "
July 2023 by Jill Harkness
Why are there not more staff ? Its just crazy as only 1 lady on the counter and a big Que of people . I use as a very last resort . Avoid if you can
June 2023 by Lucie Wilson
No matter when I go morning/noon/evening it is a 45 minute wait. Really slow and long queues. Very blunt and poor customer service. Probably due to them being over worked. This place clearly gets the business why is it not staffed???
June 2023 by David Jackson
Unless you've booked a day off work don't waste your time. Slowest queue in recorded human history
May 2023 by Joanna Mills
Please could you update your post office opening times. I walked into Macc today to post urgent letters & found it was closed when it says open 10 - 2 pm Sundays.
April 2023 by Ersan Cicekli
Absolutely horrendous, always 1 member of staff on the tills, constant long ques..not very good. Customer service is great though i must admit :)
March 2023 by dan smith
Shame you cant give negative stars.It's such a shame that such a vital facility is so under staffed.They need 4 staff on all the time minimum.Every time I go to this post office there are always angry customers waiting forever.Get more staff post office!
March 2023 by Supersonic Alpha Wolf
I went in to post a card at 5:25pm and the man on thr counter said. "Your cutting it fine we close in five minutes". The lasy next to him said. " Yes we want to get home!" He then asked if we could pay by card so that I dint have to count all my money in the till out again?" I the saw a sign on thr counter that said We do not tolerate abusive and Rudneess at tge counter towards members off staff. I Thought so it's OK for You to be abusive and rude to us but not for us to be abusive or rude to You. Recommend closing time to be changed to 5:20pm or 5:25pmIf that's the attitude they are going to take. There is no need for the abusive and rude behaviour!
March 2023 by Peter Cook
Ludicrous. Busy time. Really unappealing. Long queue and single cashier all the time.
February 2023 by Jason Morton
Was frankly terrified by the reviews. Considered walking to another one but noticed most of the worst reviews were ages ago so thought I'd give it a go.Took me about 5 mins queuing but they got through it quickly and the 3 female staff behind the desk were all in good spirits and polite. Perhaps new staff now? Anyway, was all good.
November 2022 by Sam Hall
Would give 0 stars if I could. Short woman wearing a hoodie behind the counter shouted extremely loud at me for going up to the desk before I was supposed to, as she was training someone new. As I am unfamiliar with the store, I did not realise that I had to wait to be called, I am also hard of hearing (deaf) which doesn?t help. She literally screamed at me in front of all her staff, and several other customers telling me to get back in the queue, I was very upset and hugely embarrassed by this. Atrocious behaviour!!! This occurred at around 14:00 on 04/11/2022