August 2023 by Rosemary Keen
Plenty of parking FREEBusy at weekendsClean well stocked shop staff pleasant and informative
June 2023 by tom mountford
Although I couldn?t quite get what I wanted, it?s certainly worth thanking Victoria for being so helpful and spending time with me at the end of her day. Taking the time to look in store and across systems, and other options. Thank you !
May 2023 by Nic ST
Absolutely do not appreciate being slyly followed around the store as if I?m going to steal. They had me questioning whether my subconscious had decided to steal from Next that day and had it written on my back without me knowing. Shopping is already a difficult, overstimulating experience for me so this made me feel super uncomfortable - literally every section I went to, walked out in the end. I think your staff need to be trained to keep to themselves, you have CCTV for a reason right? Looking at your reviews, this isn?t the first time either. Just quite offending really!
July 2022 by Sarah Bowers
Just had the misfortune of going into Next Macclesfield for an enquiry to my new account - I approached the desk, apologised and mentioned my newness to a Next account and asked if I could make an enquiry about the app, the blond curly haired woman behind the counter was clearly agitated by this. And on seeing my opening off the Next App repeated and repeated several times ?how can I help, how can I help, how can I help? cutting across me interrupting me and not giving a nano second of time for my app to load or for me to show her the issue, before interjecting each time I opened my mouth to speak with ?can I help, how can I help? again.This lady was purposely being far from helpful and was extremely passive aggressive and trying her best to fluster and frustrate, she refused to allow me to speak by constant interruption, simply because my phone app took too many seconds of her time to load. (Approx 6-10 seconds)I left the shop.What a silly immature attitude to take towards a customer.Such a churlish and frankly ridiculously unnecessary exchange- for what end I wonder? ? this review and customer complaint?10 points to Slytherin !
December 2021 by Rute Sampaio
Terrible service, staff follow you as if you're going to steal something, made us feel extremely uncomfortable! Won't be wasting my money in this store in specific anymore, rather drive away to a more friendly place.
July 2021 by Lorraine Feay
what can I say staff instore are friendly, and very helpful, the only thing that let's next as a company down is the diabolical and shambolic customer services
September 2020 by Taylor Cooper
Amazon collection service is absolutely shocking. Staff do NOT let you collect Amazon parcels unless you have a QR code which isn?t available anywhere on the app or on Amazon and then blame it on YOU for not having the code!!! Absolutely useless. Will not be returning to this store again!Matalan Amazon collection locker is so much easier and they actually give you your parcels.PLEASE AVOID AMAZON COLLECTION FROM NEXT.
August 2019 by Gillian Bailey
Three checkouts and nobody serving, rubbish, wouldn't bother again
July 2019 by Ruby Whitehurst
Just ok
September 2018 by Elaine. Ratcliffe.
Nice store, handy no parking charges but wanted a party dress for my little granddaughter and couldn't find anything suitable
September 2018 by David Williams
Large airy store
August 2018 by Elaine Ratcliffe
Nice store, handy no parking charges but wanted a party dress for my little granddaughter and couldn't find anything suitable
July 2018 by Alex Thomson
Could do with more staff for busy times
July 2018 by ben
Great shop, lots of selections and quality products.
July 2018 by Carol Wrenn
Love next could spend a week there
