January 2024 by mark chatwin
Like all the others I wish I could give them 0 stars trying to sort out a part and its has been going on for months the 5 star rating must be from friends and family why are part finding companies still using them don't go near them.
January 2024 by Nicholas Zata
I wanted to buy a Renault Megane gearbox. MGS took excellent care of my request. They didnt have the part in stock, but that didnt stop them from helping me, they researched about the part I wanted and provided me with extra detail to look for to aid me in my search for this part. They went over and beyond the expectation just to ensure I get what I need even if it wasnt from them. We need more businesses like that. Special mention to Karl Burgess, the Sales Manager who coordinated this whole process, He is an asset to to MGS. I highly recommend MGS to anyone needing a solution concerning their vehicles.
January 2024 by andrew dear
I would like to say thank you to Karl @ MGS as he always goes to extra mile to help us. He checks that the parts supplied are checked off and that the costs are in line with the age and mileage of the parts supplied, as some of these are required as core units for us to overhaul and recycle.
December 2023 by Stace Conroy
"I was initially skeptical after reading reviews, but my personal experience was exceptional. Despite living 50 miles away, the garage efficiently replaced my vehicle's gearbox. From start to finish, the service exceeded my expectations. The only inconvenience was the commute, but the quality of work and cost they charged made it worthwhile. I can only assume their customer service replies to each comment made and gives a defence to the review made without sounding hostile, comments seem to conjure up visions of this garage not being very good when I have found they were the opposite. Everywhere else wanted stupid money, these guys sourced me the right gearbox and fitted it for £1400. Now that?s a great price. I?m not sure why all the reviews are describing something that is not from my experience.
October 2023 by Mr Doley
I purchased a part via Breakerlink to be told it failed a test so my money was refunded. All was good so far. I then searched again on Breakerlink for the same part only to find it was listed again but the price had increased by roughly £50 to £216. I needed this part as they were they only garage to reply so I purchased it.Delivery was swift and the part was delivered direct to the garage.The technician phoned me to say the part was incorrect so I phoned MSG Ltd. I was given the returns protocol and returned the part to them the following day as per their instructions.I then received an email saying no refund would be given as the part I sent back unopened in their packaging was not the part they sent out.My technician has a small garage and was only working on my vehicle at the time and had no other air conditioning pumps for any other vehicles. He phoned me immediately on the discovery of the incorrect part and left it in the car. After numerous emails they are still saying it is the incorrect part returned and I have received no refund.. So far I am down by £216 plus the workshop labour and my air conditioning is still not working. All I am asking for is my £216 to be refunded asap so I can purchase the part needed elsewhere.Service: Air conditioning
October 2023 by Kirsty Burton
Would 100% recommend MGS to any friends & family. I will also be returning for any future work, services & MOTs.MGS were very accommodating and managed to get my car booked in on short notice. Staff at MGS were also very helpful and communicated well regarding any car updates. Excellent price as well, thanks again!Service: Oil change
October 2023 by Austin Abbott
Great service, great mechanics, no messing around get the job done to a high standard. Would recommend and use again.
October 2023 by Elliott
Negative experience, initially helpful etc when ordering but then took 3 months and extra payments to receive my headlight, other parts arrived damaged and the price was reduced to reflect but communication regarding delayed or cancelled parts should have been better,Eventually had to pay more money to them to receive my headlight to the price of an OEM part which i would have had after a few days ordering from the main dealer.
September 2023 by David Dharna
I needed a starter motor for my car, on recommendation I bought one from MGS. Unfortunately it was slightly faulty. After speaking with MGS, without any quibble I was refunded the money I had spent. Very good customer service and yes I would use MGS again.Service: Electrical
September 2023 by Anna G
Although i didnt get correct part as no pics available when buying online i have received refund the next day, thanks guys!
August 2023 by Claire Dyson
I ordered an engine for a Nissan Note, the wrong delivery address was put on the invoice so there was a delay in delivering. When it arrived, the wrong one had been sent so I needed to arrange a replacement. The replacement went missing after being mislabelled, so ended up somewhere in Scotland instead of on the South coast. A third engine was found and delivered successfully, but a full month after the original purchase.The customer services team have been useless, they will only communicate through email even though I was ringing them constantly to chase up what was going on. They don?t reply to emails even though that?s they way they tell you on the phone to communicate with them. I lost count of the times I was told ?we?ll email you an update? to get nothing. The only person who has been any help was the original sales person Karl who?s sorted this whole mess out for me.Although I am still waiting for an updated invoice as the whole thing has taken over a month to sort, soon the original invoice I'm already a month into the warranty.18/08/23 EDiTI?ve received an email from the business asking me to reconsider my one star review.Sorry, but no. Use the feedback to improve your customer service.
August 2023 by David Hodson
Hi I would like thank you for your prompt reply for the part I needed. I would also like to thank you for your extension of time to return the part, and refund me the full amount of purchase. Yes I would have no hesitation in using your service again.Edited, ended up taking weeks for the funds to be paid back into my account, had to contact them several times, wouldn't recommend at all
August 2023 by Natasha
Would steer clear of this company, order placed with them, had my money for a week before they done anything. They then only done something as I emailed them for an update. They then lost the order and cancelled it rather then replace it. How you lose a rear axle i dont know. Customer service was shocking. No one knew what they were doing
August 2023 by Tracy Hingston
i purchased a part from this company. returned it as it was not correct for my vehicle. i was issued a credit note via email and reassured 3-5 days, i would receive my money back.!! i?m still waiting from 11th of july. be advised not to use this company.!! i am having to travel 2hours to be paid on saturday.!! after 33 emails i?m still not paid. but i?m not leaving until i?m paid. i am happy to publish email screenshots. avaoid like the plague.!! thief?s owing me £276 unfortunately i?m not the kind of person to go quiet and they will see thatfurther to my post i received an email from his company who have refunded me. and asked me to remove or amend. i stand by my original review.!! terrible company, terrible customer services. terrible communication. please stand you?re ground for refunds.Service: Exhaust
August 2023 by Chloe Smith
Was a little wary because of previous reviews left but I ordered a parcel shelf for a nissan xtrail. Turned up in mint condition & was for the right car. Whenever I emailed I would always recieved a professional email back even when I was a little harsh because I'd read the reviews and assumed the worst straight away.So I'd 100% recommend. Thank you ?
