November 2023 by Madeleine Aspinall
Never not once have I had a smooth visit here, always queues, always problems with anything and everything, phone is never answered, medication is never ready or they can?t find it. Avoid if possible
October 2023 by Hannah Gaywood
Avoid like the plague! Lack of patient confidentiality. Staff are allowed to be openly hostile and rude and the manager/head pharmacist is arrogant /disinterested and allows his staff to interact with the public with no empathy and complete disregard to basic equality and diversity. The place is an absolute shambles. Basic requests are met with a sneer and an eye roll. The only staff who show any professionalism or empathy are the wonderful staff from Charlotte street who unfortunately are being underused and shoved to the back of the pharmacy, when their qualities could completely turn this toxic environment around. Instead they utilise an unpleasant little hostile woman who lacks basic communication skills and language and passes judgement without the necessary qualifications or empathy and would be much better placed working at Styal prison. She appears to have taken it upon herself to act as a bouncer and decides who is worthy to interact with the pharmacist, expect the 3rd degree from her if you present what she deems to close to her ?going home time? even if it?s a good 30 minutes before the advertised closing time. If you do need to speak to a pharmacist this is not the pharmacy for you! Expect arrogance, disinterest and rudeness this just seems to follow the rhetorical of all the previous reviews! Cohens really needs to review this place it?s a disgrace!
October 2023 by Stephen Rowson
Awful customer service and the wait times are ridiculous. One person in front of me and I waited over 15 minutes. Moved my prescription to a different chemist.
September 2023 by diane broome
Went to a lovely wedding in beautiful surroundings, with great accommodation lovely food friendly staff
August 2023 by Blesson Thomas
Very busy pharmacy and has a shortage of staff to greet customers. Very difficult to get hold of them over the phone.
August 2023 by Cheryl Ellis
Dreadful prescriptions rarely ready for pick up long wait times a little less conversation a little more action please
April 2023 by Ro
This chemist is terrible offering a delivery service, then asking house bound customers to come and collect their prescriptions themselves or pay for a taxi (£15) to get it, when it is already 3 days late on being delivered.This is the second time they have done this to my mum, the first time she paid for a taxi. Don?t offer the service if you cannot keep up with the customer orders and how many other people have they done this to? The woman who suggested this just said either do that or wait till next week for it to be delivered. Shocking service and needs looking into.
April 2023 by dan smith
Pharmacy is generally ok. The frustration arises when they dont answer the phone for days. I called literally 20+ times on one day recently and recieved no answer. And it appears they arent answering calls again today.Also it seems that even if your prescription is ready it is always a long process of going through paperwork and looking all over the place for it.Often have to inform them that it should be there etc before they find it.
April 2023 by Sidney Smith
Very poor customer service when trying to get through to them by phone, they never really seem to answer.I then travel to the pharmacy to be told an item is not in stock and that I should have called in before hand, very slow service also when waiting for prescription or to be served, I understand they can be busy but that should not stop communicating this to the customers, or answering the phone and asking if it would be possible to call them a little later.
April 2023 by caren hussey
Very helpful although not my usual pharmacy. Thank you for good service
December 2022 by Wendy Steele
Needed help to source an emergency prescription, Sunderland street pharmacist saved the day, so helpful and friendly, will definitely be using from now on.
August 2022 by M
The staff here are always lovely and can?t do enough to help you/explain queries etc. 9/10 always have meds in stock. Worth the drive as it?s the best pharmacy in macc.
August 2022 by Natalie Hunter
Whilst waiting for prescription to be dispensed my 11 year old son fainted as he was so poorly. I was so distressed and scared, didn't know what to do. Pharmacist Mohammed Subhani rushed to our rescue and put him straight into the recovery position. He was so professional. Such a an extremely kind man I can't thank him enough for the help he gave us.
May 2022 by Lorraine Chapman
Normally really good service and I hope today was just a glitch. They couldn't find my prescription told it wasn't ready when I said I had a text to say it was they looked again, if I hadn't I got the feeling of just been a nuisance and been dismissed. Told to take a seat. It was found after not that long of wait . I paid and as I was talking to the assistant she just walked away, understand if was complaining but was trying to ask a question and she just turned round and said you've got your prescription and walked away. When you can't get to the doctors they keep telling us to use the pharmacy but that wasn't available today. Like I said I normally have had good experiences here today it wasnt
April 2022 by Emily x
Visited the chemist today (16-3-22)All the staff working in the chemist were busy but were all very polite, made time to help and see to people quickly.I Was told it would be around a 15 minute wait for my prescription, however I was only waiting a minute or so.One of the male members of staff (excuse me as i didn?t catch his name) went above to help me out with my prescription today after it not making sense to either of us.Would definitely recommend using this chemist after being at the doctors
