October 2023 by Gary John Rutter
I can?t fault the service at boots opticians in Cheadle and at Handforth Dean, I would not trust anyone else with my eyes
August 2023 by Gaynor Swindlehurst
I prefer boots at Handforth Dean, to Macclesfield store; because Macclesfield store is self served. And Handforth Dean you get served by a human being, prefer that.
August 2023 by Elaine R
Went to buy perfume for my Mum. Lesley was brilliant, she was so helpful and kind. Thank you Lesley?
July 2023 by Philip Brown
Space is mainly devoted to cosmetics and similar items. Health-related items are not easy to find, although some are actually present.
June 2023 by Amy Hadley
Extremely Disappointing Service - A Total LetdownI had the most disheartening experience at Boots in Wilmslow. From the moment I walked in, it was clear that customer satisfaction was not a priority for them. Despite having a prearranged appointment, the pharmacist was nowhere to be found, leaving me waiting and frustrated.When the pharmacist finally appeared, they outright refused to complete the appointment, claiming there wasn't enough time, despite ample remaining time and no other customers waiting. Their dismissive attitude and refusal to provide the service I needed left me feeling utterly disrespected.I drove a significant distance with my young child, only to be treated like a second-class citizen by an unprofessional pharmacist who seemed more interested in avoiding customers than serving them. It is clear that their commitment to honoring appointments and valuing customers' time is nonexistent.I strongly caution anyone considering using the Wilmslow branch of Boots to think twice. This experience has shattered my trust and confidence in their ability to provide reliable and professional service. Save yourself the frustration and disappointment and find a pharmacy that truly values its customers.I will never set foot in this pharmacy again, and I urge others to steer clear. You deserve better than the lackluster service offered by this pharmacy.
May 2023 by Dalia Wright
A young lady called Freya kindly assisted me on the beauty section. She was very helpful and seemed to have a lot of knowledge on the products. We had a nice chat and she took an interest in my holiday I was buying things for. Thank you
May 2023 by Debi Lowe
I went into Boots at Handforth Dean today, 28/5/23 and was served by Holly ! She was amazing ! She took me to find a product I couldn?t find and then went above and beyond by taking me back to the cash desk to serve me. Her Customer Service skills were excellent and she is an asset to the store . Thank you for restoring my faith in customer service at Boots !
May 2023 by Lee Hughes
Really good store with lots of selection. Shame there are no self serve checkouts. It can get busy and it can take a while to pay sometimes.
May 2023 by Graham McCarthy
Such poor customer service at this store. Often plenty of staff but nobody serving. Large queues of people snaking around the store doesn't ever trigger a rush to help out on the tills. Click and collect is in the pharmacy which is closed when the pharmacist is on a break.
March 2023 by Liv Kelly
Can?t compliment Sophie enough on the makeup section. She was really patient, clearly knowledgeable on the products and promotions going on. Super happy with what we bought, thank you again Sophie!
February 2023 by Melanie Pickerill
Just hopeless really !!Phoned Boots Opticians to order a new pair of glasses as had lost mine .. I just wanted to reorder the same frames and exactly same prescription I had before .. purchased approx 12 months ago .. simple you would think but apparently this is impossible to do over the phone because they have to take payment in advance and cannot take card payments over the phone ????Really? In this day and age?If i want to spend my £200 I have to drive all the way over there to pay in person and order my glasses and then drive all the way over to collect them when they arrive in storeApparently it is impossible for me to order them over the phone and pay in store when I collect themAm a loyal customer too but a very frustrated one who will now be redoubling my search for the lost glasses and may not need to buy any after all !!
February 2023 by Aron Peter
This place is in a very bad shape, doors broken, the perfumes/aftershaves all locked up, the testers are probably robbed, there's no staff, no security....
December 2022 by Keith Dipper
I only went to the chemist portion of this large shop which was more devoted to beauty and cosmetic products
December 2022 by thebrassinator
Really good experience. I attended having suffered a temporary vision issue. The optician was very thorough explaining what he was checking and what he was finding throughout the examination. Excellent.
October 2022 by Delores Daniels
As a leading brand this store does not accept NHS prescriptions. Unable to buy over the counter medication due to the pharmacist never being available. Don't waste your time making a special journey as you will be disappointed. OK for shampoo etc
