November 2023 by Lisa Hill
Opening hours unrealistic for people who work.More effort should be made to leave parcels in safe place as other companies do very successfully.Royal Mail are too unreliable and not sure why any company still uses them
September 2023 by diana romano
Nice staff and very helpful.
December 2022 by Sarah Boniface
Awful parking along the street, very small.area for people to queue to collect their packages. But on the plus side the staff are friendly and helpful.
December 2022 by Samuel Lowe
Terrible opening times
October 2022 by Gareth Henshall
Staff are great but the opening hours are really awful. How are you meant to collect anything if it's only open from 8-10am?No wonder everyone is starting to avoid royal mail
August 2022 by Dom Richardson
Staff are extremely helpful, but the non existent "parking" is chaotic at the best of times. This building needs public parking spaces. If you're going to collect your parcel in a car, good luck.
June 2022 by Susan Case
Feeling safe is important nowadays, we live in a world of constant stress and anxiety. Where I live, at the back of my house is the Royal Mail sorting office Saint Luke?s way. FrodshamSince I moved in they have been accommodating by keeping a space outside my gate so that I can park.There have been times when I was in distress and some members have been kind and helped me. They have a difficult job and have a very early start helping to keep us continuously informed with our letters and parcels.Thank you for your kindness and support.Kindest RegardsNeighbour
March 2022 by PEDRO
Went to drop off a parcel today at the time specified on the depot website 12:00-14:00. On arrival there was a notice on the door saying the opening times are 08:00-10:00. Spoke to an employee in the sorting room and I explained what I had attended the depot for and was told there was no one available to process my parcel, surely it was not that difficult to scan a label on a parcel! Told to come back tomorrow during the newly published opening times.Surely if you alter your opening times you alter the times on your website to avoid a wasted journey.Very poor customer service.
January 2022 by Laura Wolf
Please note that the opening times on the door are misleading. Always check the official Royal Mail site. Apart from that, great friendly guys and efficient service.
January 2022 by Ruth Redhead
Staff wonderful and do a great job. Thank you.
November 2021 by Tony Earl
Sorting office said thay tried to deliver and left a card never done that .then said it was back at the Sorting office. No it was at St hildas drive post office
August 2021 by Peter
Went to drop off a parcel today at the time specified on the depot website 12:00-14:00. On arrival there was a notice on the door saying the opening times are 08:00-10:00. Spoke to an employee in the sorting room and I explained what I had attended the depot for and was told there was no one available to process my parcel, surely it was not that difficult to scan a label on a parcel! Told to come back tomorrow during the newly published opening times.Surely if you alter your opening times you alter the times on your website to avoid a wasted journey.Very poor customer service.
August 2021 by Jane Millington
It's never open long enough to collect when your working everyday
September 2020 by Miriam Powell
Please can you update your website - I have been to collect a parcel today only to find out you only open between 7.00 and 9.00am. Also, nowhere on your website does it say you are closed on a Wednesday.Wasted journey, wasted time.
September 2020 by Stuart Thompson
Absolutely disgraceful customer service and the worst website on the planet already lost one parcel went to collect another 10 minutes before 7am refused to give it to me shocking
