November 2023 by Lee Jones
Told me to come back later to get my prescription because of IT issues, went back later only to be told that they didn't even have the medication in the first place. You would think they'd check that first but apparently this is just another pharmacy with pharmacists that are completely useless. Not sure why it takes 15mins to stick a label on a box, not the hardest job in the world.Will not be going back.
October 2023 by Keith Jervis
Day after Day, they never answer the phone . I'm moving to another.
September 2023 by Donald Hall
I always find the staff very friendly, polite & approachable. They are always happy to serve & always very helpful. I always use this pharmacy & I would 100% recommend this branch to all for any medical resources required
September 2023 by Kasey Simkins
I?ve seen first hand how hard the team work at Rowlands Ellesmere Port. Despite the pressures of the job they always manage to keep morale high for their customers. I will always trust them with my grandparents prescriptions, as they treat their customers with the utmost respect and courtesy whilst still being personal and professional. Any negative reviewers obviously have little patience and don?t understand how difficult it is to manage a pharmacy and continually ensure that it runs safely for everyone. Thanks for all you do ladies!
July 2023 by peter hensey
Went to collect prescription after waiting for gp to approve after 72 hrs only to be told to comeback this afternoon and see if your medication is in as you have to wait for 5 x hrs for prescription to arrive at pharmacy and for them to order it in ,then told you should have enough .for a few days , not when this pharmacy is fiddling u the books and shorting you
June 2023 by Mark M
Transfer to ASDA pharmacy nearby if you can.Consistently poor. Would rather cash up than sort a prescription order after 5:15.Arrived between 5:15- 5:20 just to pick up a prescription. They were cashing up at the time.There was a slight admin issue with the prescription on their system as I hadn't had a chance to collect within 3 weeks, however rather than help or advise of the issue, they pretended there had never been a prescription sent in the first place - basically so they could cash up and go home.Had to double check it had been sent (it had) and arrange a family member to collect while I'm at work instead.
June 2023 by Amy Davies
Mandy always goes above and beyond to make sure I get the best care and medication is sorted, it?s a stressful job at times but she?s always chatty and got a smile on her face she will do anything she can to help anyone, keep up the hard work and thank you .?
March 2023 by greg jones
no wonder they are closing their other pharmacies and selling their staff to other companies, another excuse not to honour their long serving employees, some with 15 to 20 years experience working for them,no redunce pay,not even a bunch of flowers , says it all,a very very NAUGHTY greedy company!!!!...says it all then,when the company fail to respond?
January 2023 by Ian Kennedy
Disgraceful chemist.... Gave me wrong number of a controlled drug the pharmacist was telling me he was correct and couldn't replace them as he checked it himself then put me on hold come back on the phone and said sorry he made mistake..... Then to today my wife was given her weekly perception her pain killers weren't in the bag she was told that the pharmacist again had checked it and they were in there so she has been left with no medication she has arthritis and is a full time carer AVOID THAT CHEMIST AT ALL CostsMandy the manager is great its the other staff.... Not on what they do
October 2022 by S Rye
Wow! What a turn around this chemist has had in the last few months. Before I would have given it 1* now I'm so impressed I felt it deserves a review. If you were not happy with it before give it another go. 5* all the way. Linda is a real super star thumbs up.
July 2022 by Marie Makulova
Today I had enough!My little boy who is 2 needed eye drop because he has Chloramphenicol, so I went in there I was speaking with the man that works there. I told him the symptom and he gave me a syrup for Allergies which I clearly told him that I was speaking with my Gp and they told me that he has an infection. He sold me the syrup I called my gp asked her if it was the right medication which she told me ITS NOT to go back there and tell him again the symptoms.I went back there and he started to be rude said that I didn?t say it clearly and that was he gave me the syrup when I wanted refund he asked the ladies who works there if they know how to do refund and they said no so he told me that he can?t give me the refund because I took the syrup out of the pharmacy!The syrup was unopened I had a recipe and it was just 5min!Then he said they don?t have the eye drops in there that I need to go look in another pharmacy! Bear in mind I didn?t sleep 3 days because of my little boy because he had fever from it and was sick! He started to be rude to my boyfriend saying that he needs to be quiet and etc!!!!This is the worth pharmacy ever!! I will never go back in there!!! They never have stock never answer there calls and the men is just rude!!!What if I didn?t have enough money for the drops? What would happen after? How would I get ahold of it? RUDEEE costumer service!!! The lady?s were lovely but the man needs to get a grip and if he?s lazy to learn how to do refund then he shops not work in a pharmacy!!!!!
July 2022 by good sean
They manage to mess upy order om a regular basis pretty disappointing
August 2021 by aj smith
Absolutely awful pharmacy. Twice gave my prescription to someone else, constantly losing prescriptions, blame = 1, drivers are late 2, regular staff off on holiday, not unplanned! 3, wrong medicines delivered to shop and 4, they can't find it but know prescription is there somewhere. Twice told me prescriptions not delivered but upon re-visit took medicines off shelf to fulfill order. All of this within last 6 months, it got to the point where I told them to cancel an order and I bought it privately after being asked to revisit 4 times for a missing item. Changed pharmacy today.
July 2021 by Sophie Taylor
Absolutely disgusted in this pharmacy, after politely telling the old man behind the desk I was exempt from wearing a mask he proceeds to shake his head, tut and roll his eyes at me infront of other customers in the pharmacy. I suffer terribly with anxiety and panic attacks and usually have my partner collect my prescription (medication) for these issues I have. This day was different and I got the courage to collect my prescription myself. To have one of your staff look at me that way was very upsetting for me. My anxiety sky rocketed and I snapped and asked the man why on earth he thinks he can look at me that way when I'm here for my mental health medication which he would have been oblivious about, but isnt that the point? Don't judge someone because you can't physically see their disability? This was extremely triggering for me and im appalled at the staff here. I got no apology even when everyone could see I was visibly upset and my anxiety was kicking in. Do not go here if you're expecting friendly staff, you'll get treated like a nobody.
July 2021 by P C
If you only want 2 customers in your shop at once then manage the door. Don't just yell from behind the counter when you actually deign to look up and acknowledge people. Went the Ellesmere Pharmacy, much better.
