December 2023 by Imtiaz Jr.
Was asked to work here on a ?trial shift?. Got a lot of positive reinforcement and the team wanted to take me on apparently. Afterwards, I had received a message that recruitment had been ?frozen? as they had took too many members of staff onboard. This confused me throughly as my time had been wasted. Now let me get to the main problem. When asked to work a trial shift, at no point was it mentioned that I would be unpaid. This is alarming as they now refuse to pay me. If I extrapolate the situation, my personal opinion is that they used me for free labour. From a moral standpoint this is really unfair as I have rent to pay and it?s very unethical. I will be sabotaging the shop in the near future if they don?t resolve my wages and advise all you people to be careful about the sheer greed of this company.
December 2023 by Hayley Bennett
Great place, lovely atmosphere and a massive shout out to a lady called Nicky who looked after us and even helped calm my little girl down with a warm milk when she was upset. Will certainly visit again.
December 2023 by michelle walsh
Myself and a group of friends had some tea and cakes on the 26th Nov. The cakes were lovely and the service was great. We were heading back to the airport but asked if we could leave our suitcases in the bakery to have a quick look around the shops. We spoke with Brooke who was very accommodating and helped us out along with her colleagues. Once we returned we asked Brooke where would the best place to get a taxi. Brooke kindly offered to ring us a taxi to the airport. Brooke even brought us to the taxi driver as he was a little lost with our location. I would highly recommend this place for accomadating/kind staff and nice food. Thanks a mill Brooke and team :)
December 2023 by Nicola Patterson
Ordered on the table via QR code, food came out before drinks and our order came after people that had queued. Had to chase up our order will not visit again, staff were not the friendliest.
November 2023 by philip thorley
Very bad service with a bad attitude from staff as we where sitting having dinner they started to turn away customers saying stopped serving for half an hour to all but tablets only just over half full saying the same to all. by the droves counted at lest 70 people by time we left very bad for busine a lot of lost
November 2023 by Karl Worthington
We had a lovely experience here. It was nearing closing time and we ordered a few hot drinks and a pain au chocolat to share between us (We're twins and usually share). I can't remember the name of the lady waiting on, but she was so friendly and gave us an extra pain au chocolat for free, so we could have one each. It made our day and we will most certainly will be returning on our next visit to Cheshire Oaks.The food is delicious, the coffee is better than any other in Cheshire Oaks, and you simply can't beat the loose tea.5 stars!Wheelchair accessibility: Fully accessible for wheelchairs with an accessible toilet.
November 2023 by Siobhan Chandler
Really poor service, the girl on the cashier desk had no concept of service with a smile. The staff in general had no sense of customer service and were all stand offish. The restaurant itself was very messy and it wasn't busy but no one was keeping on top of the cleanliness. Our afternoon tea was sat on the side for at least 15 minutes with waitresses continuously walking past it and leaving it there. A waitress did come and ask us whether we had ordered an afternoon tea but then disappeared. Eventually we got it after 40 minutes from ordering, my partner asked for another cup of tea and as the waitress was walking off she informed us it will be a wait ..... Even though the tea is supposed to be unlimited?The sandwiches were very stale so has made me question whether it was only stood there for the 15minutes I watched every waitress walk past it.All in all not a good experience and wouldn't recommend it.
October 2023 by Hana Thomas
Thank you so much for your kind service Oliver and Cara. Genuinely helpful members of staff that go above and beyond ? the best tasting coffee in Cheshire Oaks!!! ?
September 2023 by Toni Gill
Ordered strawberries and cream it arrived very quickly over flowing with cream it nearly spilt out the cup so the lovely waitress brought over an extra cup for me incase it was going to fall out everythere!
September 2023 by Kevin Rushton
Very nice staff, Nicky gave our dog a free puppachino that she loved
September 2023 by victoria bloor (marmalizer)
Sadly since their financial troubles PV have really gone down the nick. Visited today with my husband and Nan, and the cakes just aren't what they were. Nan's croque Monsieur looked really nice, and she said it was delicious, but when PV are known for their cakes these were a real let down. This will likely be the last time we visit (for cake anyway).On the plus side the staff were all lovely, and helpful.
September 2023 by Emma Wadbrook-McLay
Fabulous afternoon tea. Excellent service. Sandwiches were quality fillings and incredibly fresh and just the right amount of cakes. Scones were warmed and also beautifully fresh. Will definitely return ?
September 2023 by Frechiefan
We went for afternoon tea( a birthday gift) and had a lovely tea with a selection of delicious sandwiches , cakes and scones plus as many drinks as we wanted. Our server Nicky was lovely and helpful
August 2023 by Mike Hitchen
Dog friendly!!!??? Sat outside with my dog + a lovely member of staff, called Nikki, brought our dog a Puppacino! So kind! Our dog loves Cheshire Oaks anyway as he can go in the shops rather than standing outside! With the special treatment from Nikki he loves it even more! Such efforts really do make a difference to a visit! Thanks Nikki!
August 2023 by Donna F
Ordered lunch on the app, all straightforward. Drinks came out near enough straight away, thought great. Food -2 meals eventually came out but not the 3rd. Waited a good 10 mins other 2 family members started eating no sign of the 3rd meal. Approached counter to a response of only 2 meals ordered , they checked with kitchen. On the app clearly said 3 meals ordered. So I asked for a refund as others had finished. To get told 'sit' and will refund. No sorry for the inconvenience, no checking if refund had gone through. Luckily an email came through to confirm. Will not be visiting again due to horrendous customer service shocking
