August 2025 by Pauline Barr
Great customer service today from chris who went above and beyond to help us with a furniture issue, and got us the outcome we wanted, thank you.
December 2024 by Patricia Christiansen
Love shopping here. I always buy something mostly for the children ...
Great quality and not bad prices..
December 2024 by George Gray
Popped in looking or womens padded coat. Not great selection. Housewares section much better selection.
December 2024 by Mike mikecbr600f J
Great shop ?
December 2024 by Mark Pierce
My wife loves it
October 2024 by Fay symns
Love Next, affordable fashion, great choice.
September 2024 by Paul Hurst
The staff here are wonderful, so friendly and helpful. Thanks
September 2024 by Rob Gillingwater
Good selection of clothes, furniture and of course Costa
August 2024 by Grant Dodsworth
Looked after tonight, by the very pleasant Ellis. Great work well done.?
May 2024 by james bayley
Drew, upstairs in the mens section, was absolutely phenomenal!
His customer service was second to none amd he couldn't do enough for me.
He is am absolute testament to Next and he definately deserves a pay rise!
Thanks for your help Drew!
March 2024 by Aurora The Campervan Adventures
Not bad
March 2024 by Anthony Ugwuoke
Works well
March 2024 by kev hill
Great deals in the sales
March 2024 by Toni Mia
Favourite placs to buy kids clothes
March 2024 by Jay BBee
I ordered items in the usual way for collection from this store. I went to the store to collect my order on 22 October and it was very obvious from the small parcel I was handed that there was no way all my bulky items were inside. I requested the assistant check again at the back as I was items missing. She refused to check for my items in the storeroom. So I went straight to the till and the assistant checked my parcel and then called customer services who reordered my missing items to be delivered to my house free of charge as it was Next?s error!!!! I was told my refund would be made within the week!!!! I have never received my refund. It is now 35 days since my items were missing. I have been fighting for it ever since.
I received a letter to complete to sign to confirm the missing items. I returned via return post. The letter informed me the items had been scanned so further enquiry was necessary.
I am absolutely appalled at the service I have received since. Four calls to customer services. Two emails detailing events. No refund. Has someone in Next Chester Coliseum signed for my items instead?. It?s the only explanation.
I am so disappointed with the service I have received.
