December 2022 by Jo and Chris Marchant
I have been using this branch of NatWest for over 25 years now, and the in branch staff are fantastic. Always friendy and helpful as well as being very knowledgeable. It's a shame they are restricted by the number of things the bank has moved online, but they are always willing to help even with that stuff, showing you how to use the NatWest app and website. The only problems I have ever had have been with people in distant faceless call centres and the branch staff hav always helped to resolve them.
June 2022 by John
Thanks to Paul for all his helpn
April 2022 by Mark Hodkinson
Worst bank ever . Let money be frauded out of my account. Gave me charges for other things . Staff are unhelpful and rude . Close you're accounts down and give u no reasons . Just a letter saying you have 60 days to make alternative plans for you're wages and everything. I've never been treated to bad by so called professionals . Andnive done nothing . Just saved alot . Maybe made them money .
March 2022 by carl walker
All ways closing before the close time and they just ignore you when standing at the locked door , no one is in there but for staff and this is at 4:20pm. The time it say it closes on the door is 4:30pm
August 2021 by Sue Savory
I went to natwest in ellesmere port today for some help. They was rude wasn't helpful and didn't understand what I was asking. I will not be returning to this branch again. So much for costume service. They need training.
June 2019 by Josh Harris
Would have to give it 6 stars, if I could. Small and friendly branch, where you're not just "next, please." Particularly handy for me when I'm out and about, because it's right on the main road with parking; I live in Chester, and I can only get to my local branch by walking, because it's in the pedestrian area of The Rows. In fact, it's often easier for me to drive and come here, than it is to walk to my local branch in city centre! Because I can just pop in and out quickly, makes this bank branch a big plus for me (also because there aren't many NatWest banks in the area!).
March 2019 by Ella Jackson
All staff members were very friendly and helpful.
January 2019 by Michael Edwardson
Car park adjacent to Atm and bank.
September 2018 by Bostik .
On the 2 occasions I have been to this branch I have dealt with such amazing staff members who were incredibly friendly and welcoming, and they were able to help me with what I needed. I am very pleased with the customer service here from my experiences, and speaking to people for me is quite anxiety inducing so I am very glad with how kind the staff were to me.
September 2018 by Kev clarke
Only wanted to withdraw more than my atm limit, what a miserable person I encountered, obviously didn't want to be at work.
July 2018 by Bostik
On the 2 occasions I have been to this branch I have dealt with such amazing staff members who were incredibly friendly and welcoming, and they were able to help me with what I needed. I am very pleased with the customer service here from my experiences, and speaking to people for me is quite anxiety inducing so I am very glad with how kind the staff were to me.
March 2018 by beryl clarke
Only wanted to withdraw more than my atm limit, what a miserable person I encountered, obviously didn't want to be at work.
January 2018 by Lee Adamson
Friendly staff easy access fast service and up to date equipment that saves you time
June 2017 by Glenn Parry
Been with Nat West for many years now , always been happy with the service that was until technology took over , whereas there were several teller's at the counter we now have TWO, and God forbid if one of their computer;s go down. this has nothing to do with the staff at the branch who are friendly professional and always,s helpful , in MY opinion it has something to do with some moronic penny pinching [ person ] think on the lines of Alex Cruz the B.A. boss , so now after 8 minutes on the phone to ask ONE simple question i have give up , technology , no thanks.
December 2016 by Connr Sudloow
great team, Simon and the staff treat you like a friend not just a customer!
