December 2023 by S Hughes
I went to buy 2 chocolate boxes and a small set of chocolates only to get to the till and be told I couldn't buy any of them because I needed to buy 3 of the chocolate boxes and 4 of the smaller sets. It didn't say anything on the shelves about having to buy a particular amount. So I gave them back and left, rip-off merchants.
December 2023 by Luke Cleland
Waited 15-20 mins in a Queue which can?t be helped due to time of year, but when i got to the front was told i had to buy into a multi buy deal and spend nearly £100 on items when all i wanted and needed was roughly £25-£30. Absolute Joke of Con. have bought individual items before in there but this time was told they can?t and i have to £60 worth of drinking chocolate and £30 of xmas confectionery.
December 2023 by S ?Shee? T
I rarely eat chocolate, but when I do, it isn't this kind of chocolate or any other kind of continental chocolate. I went in with the intention of buying a present for my sister. However, the box I would have bought for her was too expensive. I would prefer to spend that amount of money on something that she could keep forever. She would have liked them, but she wouldn't have approved me spending that amount of money on chocolate.
December 2023 by Elaine Smythe
No large takeaway lids and cups full to brim with a full shop of customers... asked for them to be transferred into smaller cups as didn't want to risk running into anyone. Not the best service to be honest...
December 2023 by Karen Bambrook
Hot chocolate with chocolate cream is something you must try!
October 2023 by Farida Proudman
I love Hotel Chocolat and always choose their chocolates for gifts. Therefore when we passed the big sign on their factory on a trip down south I was excited to call on the way back, hoping to get some bargains as with pretty much every factory shop I've ever been to.Sadly that was not the case. The prices were the same as online and there were no offers that my VIP card would not have afforded me anyway so the only saving I made was the carriage!On a brighter point the staff were very friendly and although we didn't stay, the Cafe hot chocolates looked impressive!Probably my fault for expecting something that it wasn't but the factory shop was a real disappointment. I'll stick to online.
October 2023 by Wai Wai Wong
Absolutely delicious ice cream! Best for shopping break.
October 2023 by H. R
Considering its an outlet store, prices can be quite expensive still, but that's just the nature of the product. They did have some fab 3 for 2 offers on velvetiser pods and £30 off a velvetiser machine, so it's worth it if you're after one of those.
October 2023 by Graham Robertson
Had a Very Nice Hot Chocolate & Ice-cream - will definitely return next time we are passing.
October 2023 by William Delaney
Staff were lovely and obviously the chocolate was amazing.
August 2023 by Jonathan Adams
Gorgeous chocolate products as you'd expect but at great discounts with slightly reduced expiry dates remaining. Their little 6 packs of mini chocolates are wonderfu l but their hot velvetised chocolate is out of the world, as are their bottles of chocolate liqueur!
July 2023 by Holly Cornthwaite
Offer on chocolates 4 for £17 and my partner had a regular hot chocolate - which was nice but didn't seem a 'regular size, more like a kids size. No ice cream available or cream. Member of staff was friendly and apologetic
July 2023 by Carries Shoes
Don't take gift vouchers so didn't buy anything
July 2023 by Jane Machen
When I asked about the 10% discount, I was informed they didn't do it. The outlet app states they do. The assistant did give me the 10% discount when I pointed this out, but did so begrudgingly
June 2023 by Grandma70
Had the smallest, dullest milkshakes. No whipped cream on the top as the machine was broken. Milkshakes still full price even without cream. Wasn't even very cold. Totally disappointed and won't be back for a second go.
