March 2024 by Att BurkeyLid
Very helpful perfect highest possible rating service
March 2024 by Helen W
Halfords Ellesmere Port are really helpful and professional. However Halfords phone service is dreadful and really lets the company down. I phoned thinking I'd be put through to the store but ended up with a customer centre. I wanted to book a bike service which I had never done before and the whole conversation was problematic and confusing. I explained what I wanted which I thought would be easy unfortunately this wasn't the case. She talked quite fast so I had to keep asking her to repeat things. I was eventually booked in for today and got a message on my phone but no confirmation email. We got to Halfords this morning, they had no appointment booked and said before a service they do an assessment. Wasted morning and £7.50 for the train journey. To top it off, the phone was still on so I thought she wanted to confirm but then heard her say 'that was a difficult customer'!!! Even though it's inconvenient I will book instore in the future. I'd like to give one star but it is in no way the shop's fault.
March 2024 by Lee James Hunter
I ordered some in stock items on line at my local store (like you would at Screwfix) & paid online for them, but a confirmation message came through saying my item would be ready for collection at 14.00hrs 7 days time! I went to the store to sort it out but they hadn't even received my order, one of the items order had been cancelled online unbeknown to me & not refunded. It was looking like I wasn't going to be given the items as they were saying that when part of the order was cancelled I would of been given an automatic refund which I wasn't. I didn't want to have to pay again & I started to get a little bit frustrated at this point, after speak to the store manager it eventually got sorted. Far too much faffing about so I won't bother again I'll just go elsewhere.
February 2024 by Lee Davies
Very helpful staff.
February 2024 by Gordon Saville
Their one strength is that they carry such great stock. Very often when you look for parts online they are click and collect in a few days. Halfords nine times out of ten you can collect in an hour which I did today to buy a set of jack stands at a very good price.
February 2024 by Helen Brooker
I aways find the staff extremely helpful and friendly, and this time was no exception, happy to fit my new wheel trims whilst I was on a quick lunch break
February 2024 by Stephen Butler
Very Good. No Hassle. Very pleased.
February 2024 by pratik patel
I bought a hybird bike a cheap one it was chipped as thety opened it they gave me a discount great service & helpfull & regular updates
February 2024 by Happyanna
Lots of stock,
February 2024 by Katy Pickles
Really friendly and informative service. Went for the winter check and really glad I did. Great customer service and product knowledge. Would highly recommend!
February 2024 by Nina Miu
Nice custom service!
February 2024 by Patrick Key
Made an appointment for a free air con check. Staff were ready and waiting at appointment time and tested the system very quickly and explained that everything was good with the system. Excellent service, thank you?
February 2024 by Ronnie Taylor
Easy to process online. Updates of progress very good. Collection quick and friendly.
February 2024 by John Millington
The manager wouldn't let me pump up my bike tiers up knowing I had a 2 mile walk home!! Wan..r ....told me I had to buy a pump for 15 quid !!
February 2024 by Luke Sharland-Wong
Easy to book online for a time convenient for me. Quick service and the staff member who fitted the replacement part; Declan, was friendly and very helpful. Excellent service.
