January 2024 by Helen Stockley
dropped in for lunch with my daughters, food was served in a good time from ordering. very tasty and presentation was good. waitress lovely, very polite. would go back
January 2024 by David Donovan
Excellent and prompt service. Our 3 year old was catered for by way of food and colouring material so he was happy. Service was polite and professional. Food was hot and tasty. The atmosphere was relaxed.
January 2024 by Kay Davies
We went for breakfast with the Grinch, food was ok first time we had a breakfast personalky I wouldn't eat breakfast here again. However I always come here monthly with my husband and 5 children and the evening meals are always beautiful. As a first time breakfast experience I can say it wasn't eggcelent ?. The Grinch experience cost us £140 plus the standard 20percent tip we always leave. Whilst I admire the gent as the Grinch for getting involved we found like us another family were less than impressed the Grinch mask was terrifying for little kids. Yes he has to be mischievous but throwing a 4year old art work was a step too far. Maybe he should off been prepped on the fact he turns nice in the end. Whilst we were there a young boy just run riot, I'm all for fun but kids running round when people are carrying food is too much , paper being thrown in people's faces as they eat neither the mother nor the staff stopped this child. Which made our experience awful. Overpriced chaos. I would personally not recommend this to anyone. If your child is wild and older maybe.
January 2024 by David McLaren
We visited last night Thurs 28th December 23 after booking a 7pm sitting. I ordered loaded potato skins, and mac and cheese as a main. On receipt of my mac and cheese it was extremely dry so I asked the waiter if he could change it for the pasta and meatballs of which was delivered to my table. After a few hours and whilst asleep at around 2am I was woken by extreme cramps in my stomach. From this point, I endured extreme sickness, vomitting and wind from both sides well in to Friday. Frankie and Bennys was the only thing that I ate on the day in question, which surmises that I have been served poor quality, unfresh food which has given me food poisoning. I've attempted to call the restaurant but it does not allow you to speak to anyone.Not only did the quality of the food fall below expectations, but the subsequent illness I experienced was distressing. Being unable to reach anyone at the restaurant further compounds the frustration. As a patron, I expected better standards and prompt resolution when facing such issues. This experience has left me deeply dissatisfied and concerned about the quality and safety of the food served. I hope for a swift and satisfactory response to address these concerns and prevent similar incidents in the future.Outwith the fact that this completely ruined our stay away, wasted money on hotel and dining, I will off course be contacting and reporting the restaurant to the food standards agency.
December 2023 by chrish
Came here for a breakfast after staying in a local hotel. Had to wait to be seated, didn't seem to be many staff around and waited for my drink order too which came almost the same time as the food.Ordered scrambled eggs and toast. The toast was nice and 2 large slices but the eggs were bland/tasteless and not much of them, also had pointless bits of greenery sprinkled on everything. Had to mix in some pepper and butter (from the little packets given for the toast) to give any flavour. Bland experience.
December 2023 by Teki Chan
The restaurant is very suitable for a family. They provide kid menu while the main menu is also attractive to teenagers. The staff are very helpful. One of them proactively offered separate dishes for our food sharing.
December 2023 by kayoner Bee
Food is great, but terrible service every time. We arrived at 11:30 am and they had randomly decided to stop breakfast early, when it should?ve been served till 12 noon. As it was my mum?s birthday, we decided to stay for a meal. There was only about five tables occupied with about 10 staff working. After ordering, we received the wrong food, they did correct this, but then forgot our drinks order. We had to go to the bar to remind our drinks haven?t arrived. They also missed items off the bill. Considering the restaurant was quite empty, we were surprised at the repeatedly bad service I wouldn?t like to see them perform when the restaurant is full.
December 2023 by Tony Ledgerton
Probably the best frankies and bennies food I've ever had cooked. Great service. Our host/waitress beth was amazing and was really helpful with my partners nut allergy. Went above and beyond to ensure safety and service for us- needs recomendation. Chef hats.
December 2023 by Caitlin
Food was nice a few things a bit less flavour like the Mac and cheese no flavour and nothing exciting but the service oh my god was Amazing the gentleman that served us was very tall the only was I can point him out so he gets a pat on the back he did amazing so funny outstanding helped us with everything even asked him to pick a dessert for me and he did all I can say is thank you to him for making our visit amazing please if your the manager give him a pay rise or something he needs every pay just because he?s that funnyDietary restrictions: Stuff available for dairy allergies if needed
December 2023 by Teigan Evans
Waited a few minutes to be seated one other family in the restaurant may I add. Recieved our order, garlic bread tasted like it had been made an hour prior, wasn?t asked how our meal was. Went outside for a cigarette left my phone and jumper at the table for the server to acknowledge that we hadn?t just left, I was stood facing the table we had been sat at whilst outside we saw the waiter throw her hands up in the air and then proceed to storm towards us and asked what we were doing. I overheard her saying to the bar staff that she thought we were going to run off. Me and my partner both look quite young (she?s 19, I?m 22) so I don?t know if she?s just assumed we weren?t going to pay due to age but it really is quite disappointing as we travel to this location from Blackpool. Frankie?s and bennys is our favourite restaurant we used to go Atleast twice a week before the one in Blackpool closed this is now the closest one to us. We often travel up just to visit this restaurant and have left feeling quite annoyed about this my partner doesn?t want to return as we feel like we have been completely discriminated against
December 2023 by Wendy M
Great choice on the menu. Fantastic desserts and cocktails. Good service and food came piping hot. Lovely clean restaurant and washrooms. My only gripe, please please one or two more meatballs in the linguine! 3 very small meatballs is not a good portion size.
December 2023 by Tim Bimson
Got a festive feast supposed to be for two people wasn't enough for 1. Rip off pretzel wasn't edible and £16 woow will not be bk here . Fast service but food not so good.flash prices with small portions..
December 2023 by Lee Evason
Attended breakfast with the Grinch this morning with my niece & grandson & what a great morning we had, all of the staff we're so attentive to everybody's needs & all with a smile on their faces, breakfast was lovely (full english) & pancakes for the children, would highly recommend this restaurant very clean, great food & great staff.
November 2023 by H Evans
As a mum of young children, I always get slight nervous going into restaurants. Some places sometimes see my children and say 'online bookings only'. This is definitely not one of those places. The kind ladies brought me highchairs, colouring books and crayons. They even moved the spare chairs and sat ne somewhere that could fit my pram in. Thank you for a lovely lunch.
November 2023 by Diane Taylor
Not nearly as good as it used to be. Burgers had little flavour and cheese was melted so thin you could hardly see it. We weren't offered sauces with our meal. Waited so long to order kids desserts (part of the kids meal) had to leave without having them as had cinema tickets. I was also charged for the free refills.