“Halfords Ellesmere Port are really helpful and professional. However Halfords phone service is dreadful and really lets the company down. I phoned thinking I'd be put through to the store but ended up with a customer centre. I wanted to book a bike service which I had never done before and the whole conversation was problematic and confusing. I explained what I wanted which I thought would be easy unfortunately this wasn't the case. She talked quite fast so I had to keep asking her to repeat things. I was eventually booked in for today and got a message on my phone but no confirmation email. We got to Halfords this morning, they had no appointment booked and said before a service they do an assessment. Wasted morning and £7.50 for the train journey. To top it off, the phone was still on so I thought she wanted to confirm but then heard her say 'that was a difficult customer'!!! Even though it's inconvenient I will book instore in the future. I'd like to give one star but it is in no way the shop's fault.”
Bicycle Stores
“Halfords Ellesmere Port are really helpful and professional. However Halfords phone service is dreadful and really lets the company down. I phoned thinking I'd be put through to the store but ended up with a customer centre. I wanted to book a bike service which I had never done before and the whole conversation was problematic and confusing. I explained what I wanted which I thought would be easy unfortunately this wasn't the case. She talked quite fast so I had to keep asking her to repeat things. I was eventually booked in for today and got a message on my phone but no confirmation email. We got to Halfords this morning, they had no appointment booked and said before a service they do an assessment. Wasted morning and £7.50 for the train journey. To top it off, the phone was still on so I thought she wanted to confirm but then heard her say 'that was a difficult customer'!!! Even though it's inconvenient I will book instore in the future. I'd like to give one star but it is in no way the shop's fault.”