February 2025 by Amy Elizabeth Large
Having not been to Sasso since the re-furb, and a couple of years prior to that where we had found the food average at best, we plumped to try the restaurant again on Valentines evening 2025.
Something wasn't quite right when we arrived for our 20.30pm booking, as scores of groups and couples were queuing on the stairs, all on the ground floor with said queue building behind us out the front door.
Communication was non existent with no maître d' or other member of staff coming to apologise for the wait or advise how long the delay would be.
When we reached the queue of people on the first floor, a couple were being seated who had an earlier reservation than us at 8pm - they were seated at 8.45pm. Bar staff were obviously rushed off their feet, but there was no engagement from anyone to offer us a drink, paid for or otherwise while we wait. It was also disappointing to see cocktail puree / mix being poured out of a pre-mixed bag given the prices, something you wouldn't normally catch seated in the restaurant.
We decided to give up on our reservation, with the view if service and communication was poor before even being seated, this would long continue into any meal and we would be left with slim pickings from the menu.
There's no denying the re-furb is beautiful, the restaurant / chain are obviously trying to portray a more upmarket feel (and some of the prices reflect that) but this experience was anything but. I appreciate it was a busy evening, and potentially maybe something had happened E.g staff sickness but to have zero communication and sense of arrogance is unacceptable and below par. What a contrast, to Mr Chongs over the road who managed to squeeze us in at short notice, and even apologised for the wait while they made us up a table!
My score is based on this experience and previous findings of the food not being anything significantly better than average. Save your time and try the excellent independent Italian restaurants in the area - Osteria Sapori in Whaley Bridge and Colosseo in Hayfield where the food, service and ambience are a country mile ahead.
September 2024 by Hayley Thomas
Lovely restaurant with beautiful decor and nice atmosphere ?
August 2024 by Lily McDonald
The service and the food was amazing we came from far away but we would definitely come back !!!
July 2024 by cindy chong-evans
Lemon sole is highly recommended, as well the panna cotta. The risotto was equally good but service was a bit slow
July 2024 by Charlotte Hulley
My absolute favourite restaurant. Food, service and atmosphere always fantastic. We go here for special family occasions. My kids have always come with me and the staff are so good with them.
June 2024 by Nitram Notrub
I always have a great experience when I go to Sasso's, a lovely place.
June 2024 by Nina Vearnals
Nice food and beautiful surroundings, drinks were really nice too - cocktails were good. There was a bit of a wait when we arrive despite booking a table. Food prices were high, quality was good but a few things not perfect. The staff were friendly and helpful but it was busy and hard to get their attention at times. Lobster ravioli was OK, not the best I've had but really nice, the pistachio cheesecake was very nice but the ice cream was the best part of the dish.
June 2024 by Owen Conti
We had a fantastic meal here quite by accident, and what a happy accident it was. The food was great, the staff were welcoming & friendly without being too much or inauthentic, and the atmosphere was very nice.
June 2024 by Elaine Taylor
Visited in March for the 1st time for my 60th birthday, just my partner and i went last night, it was fabulous, service fantastic, food was awesome. Great restaurant and we will be going back very soon 5*
May 2024 by Victoria Budeanu
Wow, that?s the best Italian restaurant we?re been so far.Great atmosphere,tasty food, professional and friendly staff.We will definitely come back .Recommend it 100%??
May 2024 by HEIDI SMITH
What a beautiful place.... We stumbled across this restaurant and goodness what a wonderful experience. The service staff were smart, attentive and provided the perfect experience. Food and drinks were fabulous and we loved the ambience ??
May 2024 by Allistair Carmichael
Best Italian in the area / south Manchester / Manchester, awesome. Make sure you get Erion his service is amazing!
March 2024 by Gordon Land
Good
March 2024 by Andy Smith
Great food and atmosphere, not the cheapest bit you get what you pay for,if you want a great meal and great service definitely worth trying.
March 2024 by Neil Jones
Absolutely loved it here, the food was outstanding. Lovely venue with great staff. Definitely recommend it here, I will be going again ??
