August 2025 by Claire B-field
Good, managed to get want I needed, prices are reasonable.
July 2025 by Sue Vickers
Good DIY shop with Helpful, friendly staff
May 2025 by A T
My perfect go to for all my diy needs. Staff
are friendly and incredibly helpful..great quality goods from kitchen sinks, tiles, bath, toilets, electrical material, stud work, decoration essentials. I absolutely love wickes crewe...
April 2025 by Graham Walker
Staff are so helpful and always make us welcome. We at Crewe Men In Sheds CIO are thankful for their support.
April 2025 by Nick Edwards
We purchased a fully fitted kitchen, flooring, tiling everything for a kitchen renovation from Wickes in Crewe and paid in full £15697.75 on 31st July 24.
Installation was initially delayed because of other work being done to the kitchen but began in November 24.
The installation began badly when Wickes sent the wrong floor tiles and the tiler who was laying the floor refused to put any more down after the first day, because they were so highly glazed that we couldn?t walk on them without danger of falling. They were taken up and replaced by Wickes on 12th November 2024 with the tiles we expected but they refused to pay the tiler for relaying so the fitter who employed him had to complete the work for nothing.
After that, installation of the units commenced but it was found that some components were missing, including the worktops, and others incorrect. The fitter sent for the correct components, but not everything arrived, so he put in what he could with temporary worktops. The worktops eventually arrived on 7th February 2025, but we have never heard anything from Wickes about the completion of the installation. A helpful man who gave his name as Julian telephoned and expedited the delivery of what was needed but we realized later that he had not left any contact details. He also said that the fitter had been asked to finish the work, but, when we spoke to the fitter later, he said that he had heard nothing.
No information or response from Wickes was forthcoming although e-mails to Wickes indicated that we intended to take legal action. A complaint was sent to the Wickes website on the 1st March 25 followed by a letter on 13th March sent by Royal Mail special delivery which was signed for, but no response was received to either of these, not even an acknowledgement.
We spoke again to the fitter on 20th March who confirmed that he had not heard anything further but he offered to contact them as we were about to take action.
We received an e-mail from Freya of their customer service department asking us to explain the current situation and asking whether we had all the necessary components. We replied that it was Wickes? responsibility to ensure that we had everything, but we believed this to be so. We then sent an e-mail on 22nd March that we had noticed that we had been sent two jointing packs for the worktops but queried whether this would be sufficient as there were three joins. On 27th March, we sent a further e-mail to say that we had lost patience with all the delays and that we were going to take action. Their response the same day was to suggest that we could register a complaint on their website! We had to point out that such a complaint had been sent nearly four weeks ago but no reply had been forthcoming.
This has not brought any response on their part, now issuing legal proceedings.
Never ever use Wickes for a kitchen, their customers are treated with nothing but contempt. We are left with a poorly fitted half done kitchen and Wickes are ignoring any contact to attempt to complete it.
January 2025 by Denise Barratt
Great service
December 2024 by James Owen
Has most things you'll need.
December 2024 by Jim Casey
Needed a fence panel after the storm then needed another one. Nothing too much trouble at Crewe. Changed my order & delivered next morning. Excellent customer service.
November 2024 by emil ivanov
Great store and the service is great
September 2024 by Lev Lion
Good selection of products often cheaper than another well known hardware retailer. Staff are lovely and friendly. Store is always clean and well laid out.
September 2024 by Tom Palin
Had just what I wanted
September 2024 by Rob Ellis
good alternative to B&Q - top tip - always compare prices between these two,sometimes Wickes are better and despite being bigger B&Q is sometimes out of stock.
August 2024 by Nigel Eastham
Ideal for click and collect. Placed order and by the time I drove there it was all sitting on a trolley ready for me to load. Will use the service again
August 2024 by Frank
Sells paint and stuff.
August 2024 by Mark Hallett
Looking for kitchen ideas & wow we loved the corner pantry
