August 2025 by SHAUN K
This used to be a really unhelpful chemist place. But it really has changed a lot, staff cant do enough to help these day, they are great. My go to chemist of choice now.
February 2025 by M Barti
Awful service. Rude staff that wouldn?t let me return an item that was unused.
Won?t be returning. Reporting to Lloyds pharmacy over attitude towards local customers.
December 2024 by Christopher Hamer
There's a really rude staff member. She needs retaining
December 2024 by Brian Goh
Everyone is friendly and professional, lovely service from this pharmacy
November 2024 by John Martin
Doctors are like unicorns.....everyone has heard of them, but no one has seen one.
That's why in desperation last week I visited the pharmacy in Holmes Chapel. I have an infection around my right eye,which despite an on line consultation with the health centre, was going from bad to worse. So out of hope more than expectation, I called in at the chemist. There I met the new pharmacist, Mitra.
Mitra spent a good deal of time examining the infection and then advising me on how to treat it. She asked me to come back a week later so she could see how things were going. So today I went back and saw Mitra again. The infection is now considerably better. Anyway, Mitra advised me again on what I was to do . She asked me to return next week.
What a service! I am very, very impressed by the professionalism and care I have received. I have no hesitation in recommending this pharmacy. Thank you Mitra!
October 2024 by Olive Harwood
Overcharging selling solphadeine 30 for £13 everywhere else £9.65 and then charged my daughter £13 for 24 everywhere else around £7.20
October 2024 by Jonathan Fox
The staff make you feel like they're doing you a big favour and your mere presence is a massive inconvenience to them.
Without fail, every time I visit, they ask when the prescription was ordered. I don't get this. Either it's visible on their system or it isn't. I always leave a few days between ordering and collecting, but it never seems like it's enough, even after 1 week in some cases. My prescription is not special and there's always enough stock, so why the huffing and puffing every time I visit. It's one item for crying out loud.
Today I was asked to write my name, address and date of birth down. Why?
I won't be using them again. I'm done with their surly attitude. They don't deserve the business.
September 2024 by Sarah Timperley
Lived in Holmes Chapel for over 17 years never had a problem with getting my heart medication from the Pharmacy before, well that was until I came across Kat. I believe she is the manager there, which I find very worrying as she is unprofessional, rude and puts peoples health at risk. Must say the other staff whom work there are lovely and helpful. Which it?s such shame she isn?t as it lets the pharmacy down.
September 2024 by Billy Sheerin
Fantastic Service today from Kat at the front of the shop. Was in a panic with something to help my little boys cold and she was so helpful and relatable. Lovely to have people who care in this world. Thank you Kat and Holmes Chapel Pharmacy.
August 2024 by Derek Bebbington
I recently registered my family with this chemist and local doctors. On my first visit, the staff were very helpful and polite. I was told all my family could have the medication put into blister packs, which would be delivered in 2 weeks.
However, my medication was not delivered on time and I was told the problem was with the doctors. The doctor's receptionist blamed their dispensary, who in turned blame the chemist. I finally got my medication 3 days late - which was just stuffed into a plastic bag.
My wife and son's were also delivered late. My wife got only 1 item out 14 and my autistic son got all his items -not in blister packs- and with only one week's supply instead of the usual four.
He since developed an infection and a prescription was sent to the chemist. After waiting 2 days for the delivery, I visited the shop to be told they were waiting for all my family's medication to come into stock and would be delivering them the next week as it made things easier for them instead of treating the imfection.
I don't recommend this chemist or doctor to anyone.
August 2024 by Jennie Bebbington
Just moved into the area, and having left a fantastic GP and Pharmacy, I had high expectations. The people I met were nice and friendly, so I was hopeful.
What a nightmare!
The surgery blames the pharmacy, the pharmacy blames the surgery, and the dispensery is stuck in the middle.
I put in my monthly prescription request in, and 3 weeks later I'm still waiting. They gave me 1 out of 14 items. No explanation until we rang several times, only to be told they were struggling with certain items. Why hadn't they told me during the previous conversations? Apparently it works better for them that way, (obviously as a customer/patient I dont matter).
I'm still waiting on 4 items, which are essential items when you suffer a chronic illness.
They hope to have the missing items by Monday, but that doesn't stop the pain as I've run out.
Not impressed and looking for a replacement ASAP
June 2024 by sky o'reece
Just wish things where simple, I've ended up moving to west st congleton.
I felt like everything was just so difficult and I just wanted things easier as it can be stressful with them.
Maybe in time things will get better.
June 2024 by Cola Hall
Went in to get advice asked if I could speak to a pharmacist, she asked what was the problem then went and asked them to relay the message back to me very loudly. What on earth happened to privacy.
The pharmacist then had to come over because of my health Condiction to which she also very loudly announced.
So very unprofessional
Not impressed ?
March 2024 by B Challand
Brilliant! Staff are very helpful and don?t rush you away. I understand that they are very busy, and rightfully so for a small pharmacist in a growing village. But they are always supportive every time I?ve gone in. Thank you
February 2024 by S
Wow What a transformation.Since the Takeover this Pharmacy has transformed into a wonderful place. With such helpful staff.It's a shame they still have the legacy reviews from when it was that dreadful Lloyds, who were beyond rude.
