October 2023 by Andrew Berry
Went into branch as I had query on using debit card abroad and fees etc also details re Travel Ready. The lady behind the desk as you go in was clueless and gave me wrong info. She started looking on the Halifax website for 10mins and still couldn't find any answers , she then started shouting at me and rushed off. Staff need proper training in this branch or at least admit they don't know rather than pretending they do and give wrong info. In summary dreadful customer experience , train your staff.
June 2022 by Melvyn Higson
Sound,staff little bit slow but really nice and helpful
May 2022 by Alex Charlton
Only been into this branch on a couple of occasions, but the staff were very friendly and helpful both times. Queues can get busy around an hour before closing times, especially on a Monday so best to avoid if possible.
July 2021 by Emily Ashton
How am I supposed to pay in money from my new business when its closed during the hours I am free. Who closes at 3 when business run till later. Call themselves a bank.
July 2021 by Ron Campbell
Just been in branch, extremely unhelpful. Worst service I've ever had.
July 2021 by markrc75
Can't really comment on the branch, only there to use the cash machine.
July 2021 by Lea ?Bruce? Davenport
Quick and efficient but also thorough.
September 2020 by Haley Palin
I have banked with halifax for a very very long time and i can honestly say customer service is second to none. Absolutly fantastic. They truly care about there customers and help you in any way they can. As long as you approch them with respect (remember they are there to help ) be compleatly open and honest about any problems you are facing and keep them informed they will go above and beyond to help you in anyway possable. Fantastic Bank.
September 2020 by Gemma Macc
Absolutely disgusting spoke to 3 managers and one was named dawn and she is very rude and doesn't want to help people do not bank with Halifax I've been left for 4 days with no money I have children to feed and Bill's to pay still they wont resolve the matter
July 2020 by Jenny Wright
It's a bank but it's also a very friendly bank.
February 2019 by christopher forrest
Nice comfortable seating and relaxing environment.
July 2018 by Drew Longshaw
Halifax is a good bank
May 2018 by Jade Wilson
Customer service shocking. Don't even listen properly when you call up !
February 2018 by Michelle Phillips
Avoid if you want to be pick pocketed by the homeless lady in the doorway selling the big issue. I lost £50 from her.
February 2018 by Kris Barber
There is usually a 'homeless' lady selling the big issue in the doorway to the business. I was locked in against my will when they were changing money out of the machines. I asked to leave and I wasn't allowed. It took 30 minutes in total and a member of staff guarding the exit. There was no warning it was happening and it made me very late. The homeless lady seems to be a con also because she says she is poor but has rows of gold teeth. A complaint was made to Halifax about being begged for money going in and out of the bank but the staff thought its okay. Very poor judgement from the business
