January 2024 by Neil Collins
We needed a battery for my sons car, which was in stock at a couple of branches. The web site was very easy to use and there were a couple of different choices with competitive prices, the click a collect was good as you could choose your nearest branch to collect from.
December 2023 by Billy Watson
I recently had the misfortune of visiting Euro Car Parts Crewe, and I must say that it was one of the most disappointing and frustrating experiences I have ever had. From the moment I walked through the doors, it became abundantly clear that this establishment is plagued with numerous issues that severely hinder its ability to provide even a basic level of customer service.First and foremost, the staff at Euro Car Parts Crewe are incredibly slow and utterly useless. It seems as though they lack any sense of urgency or motivation to assist customers promptly. I found myself waiting for what felt like hours, only to be met with indifference and a complete lack of knowledge about the products they supposedly specialize in. It is evident that the employees lack proper training and are ill-equipped to handle even the simplest of inquiries.Furthermore, the staff members are not only slow but also incredibly rude. Their vulgar language and disrespectful behavior towards customers are simply unacceptable. Instead of focusing on their responsibilities, they can often be found loitering outside, smoking, and engaging in inappropriate conversations. This unprofessional conduct not only reflects poorly on the establishment but also creates an unwelcoming and uncomfortable atmosphere for customers.The management at Euro Car Parts Crewe is equally disappointing. It is evident that they do not care about the well-being of their customers or the overall state of the establishment. The place itself reeks of neglect and poor maintenance, which is a clear indication of the lack of attention given to cleanliness and hygiene. The manager, in particular, is rude, vile, and vulgar, displaying a complete disregard for customer satisfaction. Instead of addressing concerns and resolving issues, the manager bullies customers and spends more time on personal phone calls than attending to their needs.The phone lines at Euro Car Parts Crewe are nothing short of a nightmare. Trying to reach a staff member for assistance is an exercise in futility. The lines are constantly busy, and when you do manage to get through, you are met with unhelpful and dismissive responses. It is evident that the staff members have no interest in providing any form of support or guidance to customers.To summarize, my experience at Euro Car Parts Crewe was nothing short of a nightmare. The staff members are slow, useless, and rude, making customers wait for extended periods without any resolution. The unhygienic conditions and neglectful management further contribute to the overall unpleasant atmosphere. The manager's vulgar behavior and lack of customer focus are appalling, and the phone lines are a constant source of frustration. I strongly advise against visiting Euro Car Parts Crewe if you value your time, money, and sanity.
December 2023 by Hilary Newhall
Fantastic service. Went in with broken wiper blades, went out with new ones without "we don't have data for your car because it's too old/an import" I know it's old and an import - that's why I love my Toyota Sera ??
December 2023 by Jon Wright
Courteous and professional service, quality products. Would highly recommend.
December 2023 by Cookie plays
Service was a bit slow, only one person at the counter, prices are going up.
October 2023 by John Bull
Beware when placing order with these merchants, my experience they don't keep to agreed price by phone conversation. Recently ordered window regulator at an agreed price of £105 less £18.99 for one supplied that did not fit. Went to collect and nobody would admit to even having the conversation! ? As l needed the part ended up paying £107 and that's with the refund, ripped off but the part did fit.
October 2023 by Naughty Bad
My recent encounter with Euro Car Parts in Crewe was nothing short of a nightmare. The numerous issues I faced, ranging from receiving wrong parts to dealing with poor management and uninterested staff, have left me deeply dissatisfied. This review aims to shed light on the abysmal experience I had, including the awful calling in experience, rude and clueless staff, and the manager's complete disregard for customer concerns.The calling in experience at Euro Car Parts Crewe was utterly disappointing. I had the misfortune of speaking to a rude man on the phone who not only lacked basic manners but also resorted to swearing at me. This unprofessional behavior is completely unacceptable and reflects poorly on the establishment as a whole. Additionally, when I tried to speak to another staff member for assistance, they seemed clueless and had no idea what was going on. It is evident that the staff lacks proper training and knowledge, resulting in a frustrating and unhelpful customer service experience.To make matters worse, when I requested to speak to a manager, I was met with nothing but evasion. The manager dodged my calls for weeks, leaving me in a state of distress and frustration. This complete disregard for customer concerns is a clear indication of the poor management at Euro Car Parts Crewe. It is disheartening to see a manager who is unwilling to address customer issues and provide the necessary support.In an attempt to resolve my problems, I decided to visit the store in person. However, my experience there was equally disappointing. I was made to wait for an hour without any explanation or acknowledgment of my presence. The manager, who was fully aware of my concerns, still refused to speak to me or address the issues at hand. This lack of accountability and customer care is simply unacceptable.Furthermore, the staff's behavior within the store was appalling. I witnessed employees smoking and even spitting, with one instance resulting in the spit landing on me. This level of unprofessionalism and lack of hygiene is absolutely unacceptable. It is shocking to think that a place of business would allow such behavior from its employees. The overall atmosphere was chaotic and unprofessional, leaving me deeply disappointed and disgusted.In conclusion, Euro Car Parts Crewe deserves a one-star rating due to its poor management, awful calling in experience, and uninterested staff. The rude and clueless behavior of the employees, coupled with the manager's evasion and refusal to address customer concerns, creates an environment of distress and dissatisfaction. The wrong parts, staff smoking and spitting, and overall lack of professionalism further highlight the incompetence of this establishment. I strongly advise against visiting Euro Car Parts Crewe, as it is clear that the place could be run better by zoo animals. Seek alternative options for your car part needs to avoid the frustration and distress associated with this store.
October 2023 by Terry Jackson
I recently had the displeasure of visiting Euro Car Parts in Crewe, and I must say, it was a complete disaster. This store deserves nothing more than a 1-star rating due to their consistently wrong parts and abysmal customer service.Every time I have visited this store, without fail, they have managed to provide me with the wrong parts. It's as if their staff have no understanding of basic car knowledge or the ability to read a simple order. It's incredibly frustrating to waste time and money on parts that are completely useless to me.Speaking of staff, they are not only incompetent but also incredibly rude. It seems like they spend half of their time outside smoking rather than assisting customers. When they do finally grace you with their presence, they have an attitude that suggests they couldn't care less about your needs or concerns. It's truly disheartening to be treated with such disrespect.And let's not forget about the management. It's clear that they are utterly confused about how to run this branch effectively. They seem to have no control over their staff, who are more interested in socializing and smoking than providing quality service. It's a complete lack of leadership and professionalism that is evident throughout the store.Overall, Euro Car Parts in Crewe is a complete disappointment. Their consistent provision of wrong parts, rude staff, and confused management make for an awful shopping experience. I would strongly advise anyone in need of car parts to look elsewhere, as this store clearly lacks the competence and professionalism required to meet customer needs.
October 2023 by Barbra Phillips
I recently had the unfortunate experience of visiting Euro Car Parts in Crewe, and I must say, it was an absolute nightmare. From the moment I walked into the store, I was greeted with the most appalling customer service I have ever encountered.Firstly, I was left standing in the shop for hours without any assistance. Despite there being several staff members present, they seemed more interested in chatting amongst themselves and being stood outside smoking rather than helping customers. It was as if I was invisible, and my time was of no importance to them.To make matters worse, the manager on duty was completely incapable of handling the simplest of tasks. When I approached him with a query, he seemed utterly clueless and unable to provide any helpful information. It was clear that he lacked the necessary knowledge and training to effectively manage the store and assist customers.But the cherry on top of this disastrous experience was when I finally managed to get through to the store's phone line. After being put on hold for what felt like an eternity, I was met with a disinterested and unhelpful employee who couldn't even comprehend my request. It was a frustrating and infuriating experience, to say the least.As if the abysmal customer service wasn't enough, the parts I eventually received for my Ford Fiesta ST Line were completely wrong. It was evident that the staff had no understanding of the specific requirements for my vehicle, and their incompetence resulted in wasted time and money.Overall, my visit to Euro Car Parts in Crewe was an absolute disaster. The combination of awful customer service, uncapable management, and wrong parts for my car left me feeling frustrated and disappointed. I would strongly advise anyone in need of car parts to steer clear of this establishment, as they clearly prioritize their own convenience over providing quality service to their customers.
October 2023 by Becky Hill
My recent encounter with Euro Car Parts in Crewe left me utterly disappointed and frustrated. This establishment's poor management and lack of commitment to providing excellent customer service have resulted in a disastrous experience. From delayed delivery times to staff more interested in socializing and smoking than fulfilling their roles, this review aims to shed light on the numerous issues that plague this store.First and foremost, the management at Euro Car Parts Crewe prioritizes cutting costs over providing great customer service. This is evident in their severe understaffing issue. Despite the long waiting times and overwhelming workload for the existing employees, the manager refuses to hire additional staff. This decision negatively impacts both the staff and customers, leading to extended waiting times and a lack of attention to customer needs.The staff members themselves are not only unprofessional but also more involved in socializing and smoking than fulfilling their job responsibilities. It is disheartening to witness employees engaging in personal conversations and smoking within the store, creating an unpleasant environment for non-smoking customers. Their lack of dedication and professionalism is evident in their part-time attitude towards their work.Furthermore, the manager's inability to properly train employees is a significant concern. The lack of training and supervision is reflected in the staff's incompetence and inability to provide accurate information or assistance. This lack of knowledge and expertise can be attributed to the manager's failure to prioritize proper training protocols, resulting in a team that is ill-equipped to handle customer inquiries effectively.The overall service experience at Euro Car Parts Crewe is abysmal. The staff's lack of commitment and professionalism, combined with the poor management, creates an environment of frustration and disappointment. Customers are often left waiting for hours without any clear communication or updates on their orders. Additionally, the staff's tendency to deliver wrong parts further exacerbates the already dire situation.Moreover, the staff's attitude towards customers is unacceptable. Swearing at customers and displaying a lack of respect is completely unprofessional and reflects poorly on the establishment as a whole. This disrespectful behavior further highlights the lack of proper management and the absence of a customer-centric approach.In conclusion, Euro Car Parts in Crewe deserves a one-star rating due to its poor management and abysmal service. The management's focus on cutting costs over providing excellent customer service, combined with the staff's lack of professionalism and dedication, creates an unpleasant and frustrating experience for customers. The delayed delivery times, wrong parts, and disrespectful behavior from the staff only add to the disappointment. I strongly advise seeking alternative options for your car part needs to avoid the frustration and dissatisfaction associated with Euro Car Parts Crewe.
October 2023 by Ben Gordon
Euro Car Parts in Crewe is an establishment that I strongly advise against visiting. My recent encounter with this store left me utterly disappointed and frustrated. From poor management to rude staff, wrong parts, and an overall lack of professionalism, this review aims to shed light on the numerous issues that plague this establishment.First and foremost, the management at Euro Car Parts Crewe is abysmal. It is evident that the manager prioritizes cutting costs over providing quality service. The store is severely understaffed, with only one cashier manning the tills. This results in excessive waiting times and an overwhelming workload for the lone employee. It is baffling that the manager refuses to employ a second cashier, despite the evident strain on the staff and customers alike.The staff members themselves are not only unhelpful but also incredibly rude. On multiple occasions, I encountered employees who were more interested in smoking and chatting amongst themselves than assisting customers. It is unacceptable for staff members to be smoking within the store, creating an unpleasant environment for non-smoking customers. Their lack of professionalism and disregard for customer service is truly disheartening.Furthermore, the incompetence of the staff is a direct reflection of the poor management. It is evident that the employees are not adequately trained or supervised. Whenever I called the store for assistance, I was met with clueless and unhelpful responses. It is clear that the staff lacks the necessary knowledge and expertise to provide accurate information or guidance. This lack of competence can be attributed to the absence of effective management and proper training protocols.The overall customer service experience at Euro Car Parts Crewe is nothing short of abysmal. The staff's lack of knowledge and professionalism, combined with the poor management, creates an environment of frustration and disappointment. It is evident that the employees are ill-equipped to handle customer inquiries or provide accurate advice. This lack of customer-centricity is a direct result of the management's failure to prioritize customer satisfaction.In conclusion, Euro Car Parts in Crewe is a store that I strongly advise against visiting. The poor management, rude staff, wrong parts, and overall lack of professionalism make this establishment a nightmare for customers. The absence of a second cashier, coupled with the staff's smoking habits and lack of knowledge, further exacerbates the already dire situation. It is clear that the management at Euro Car Parts Crewe needs a complete overhaul, as the current state of affairs is nothing short of disastrous. Save yourself the frustration and seek alternative options for your car part needs.
September 2023 by Alex Elliott
Waited in the shop for 20mins before I was seen absolutely abismal service and only one staff member on the counter.Company is run on a shoe string and you can really tell nobody cares at this branch.
August 2023 by mark Breeze
Was in there 20mins to pick an online order up.Few people waiting and only 1 person serving while other staff in the back room chatted.I specifically wanted to use euro car parts because I wanted a Continental aux belt that the website said they had in stock.Arrived to find it was a lesser quality belt that they had been sent. Plus a slightly different size than I ordered.Overall not impressed and it will be a cold day on hell before I return through their doors
July 2023 by Neil Clifton
Service a bit slow, both times I visited only one person serving and some of the queries he was dealing with were lengthy, not his fault but could do with a helper!! Apart from that they had all the parts I needed in stock so 5* from me!
June 2023 by Ryan Lanhe
Stood inside the shop for 15 minutes with no service whilst 5 staff stood smoking at the front on the carpark, terrible service do not come here
