March 2024 by Stuart B
Our sixth visit to Crewe Hall and the exceptional experience never diminishes.As members of Q Hotel Breakaway Club we enjoy the regular deals offered to members.Crewe Hall ticks all the boxes specifically location, quality and service excellence.
March 2024 by K A
Lovely hotel. Staff are very welcoming and friendly, food was very tasty and at reasonable prices. Spa was relaxing not too busy. The room was clean although no plug sockets near the bed for changing phone etc. The bathroom was not as clean as I would expect with mould in places that can easily be seen and cleaned.Didn't have time to explore the grounds but they looked lovely from what we saw from inside the hotel
March 2024 by Ife Nnatuanya
Was at Crewe Hall for a conference. The main building is a historical marvel, the staff are fantastic and the location (6 mins from Crewe Station) just perfect. Didn't get an opportunity to utilise the spa facilities fully but will definitely be going back.Rooms: Room was nice with a separate shower and bathtub. Extremely comfortable beds
March 2024 by Joyce Hodgkiss
Absolutely place great history you need to come and see
March 2024 by Vivienne Pickstock
We went for afternoon tea with granddaughter and friends. The food was amazing, service was impeccable and atmosphere was informal. The building and grounds were beautiful. We will definitely be going back again.
March 2024 by Lauren Bennett
Beautiful place and lovely rooms. Seriously let down by the service. Overcharged for drinks but staff didn't fix it, then breakfast staff unhelpful, an older male server was very rude made us feel uncomfortable for asking for pancakes.We addressed our issues on checkout and were told we'd be called back but have heard nothing. We even called them but still not heard back... We stayed 10th Feb.
February 2024 by Elisabeth Engelke
Have just returned from an overnight spa break.All aspects were excellent, the venue, thefood and facilities.The staff were all very pleasant, especially the receptionist( Lorraine?) who went above and beyond on our arrival, and Sarah in the brasserieLooking forward to a return visit
February 2024 by Kevin Wilkinson
2nd stay at Crewe Hall and can?t recommend enough was on a special Sunday night deal which incorporates dinner and breakfast and the food was lovely both had 3 courses at dinner and a very ample self serve breakfast.The staff at both servings were excellent so friendly informative and helpful.The room was quite large and the bathroom had both a bath and separate shower with a view of the woodlands and gardens at the rear .We were in the modern annexe but the actual hall which incorporates reception and other bedrooms is an historic building with its own chapel and amazing features shades of Downton Abbey .The hotel as a lovely relaxing ambience and I couldn?t recommend enough for the food rooms staff and value excellent.
February 2024 by Bob Andrew
As with most, if not all, Q hotels, excellent quality services, food and facilities. Also friendly staff.
February 2024 by Peter Walker
Great stay at crew Hall. Historical building with modern restaurant and spa. Room well setup for our family. Catered well for our party.
February 2024 by Ian Daniels
Great service from all staff. Beautiful building. Room was more than adequate. Bit out of the centre though, if not driving.
February 2024 by Oliver Hansbury
Great place lovely rooms excellent
February 2024 by John Newton
I was very surprised
February 2024 by Jonathan Clark
Fantastic
February 2024 by Katrina Smith
This was my 2nd stay at Crewe hall Hotel and Spa i love this place so more the building the history behiind and i love how peacefull and relaxed it makes me feel so i came back a year later and bought a different friend. Before I even arrived at Crewe Hall I was emailing the staff to change my room from a double to a twin also to change my spa treatment day and time that they automatically booked me and my friend in for and the email responses I got was quick and professional and I can't thank the staff enough for accommodating me and my friend which made my stay even more enjoyable. The stay I had was amazing when we arrived to our room the air con was making a buzzing noise so I rang reception they sent maintenance up to our room within 10/15 mins if it couldn't be fixed reception was happy to to accommodate us in another room, however on his arrival we managed to switch off the air con/heating system with a switch we didnt know about. The man who came to our room offered to give us electric heaters and actually gave us two which was very kind of him so we was happy toasty and warm without that slight buzzing noise if I'm honest it wasn't that bad just because I'm a light sleeper. The meal we had was nice in the restaurant i think we waited around 15 mins for our order to be took. Afterwards we went to the Terence bar which was recommand to go by Staff member Rachel who gave us 10% drinks voucher for the bar staff named Simone she was so lovely she was talking to us about the history of Crewe hall she is very much a people person and her customer service is on point. The sleep was good bed's were comfy and the room was nice and clean. I just love how quiet the corridors are some hotels you can hear people walking around. We had breakfast which was very nice loads to choose from the staff were helpfull as they shown us where everything was placed. We had our treatment in the morning which was lovely the staff were very professional, the relaxation room you go in before you have your treatment is just that smells like spa and it's lovely and peacefull and may I add last year when I went there wasn't water beds this time round there was so that was nice to lay down for abit covered in nice soft blankets and relax. The pool area wasn't busy atall we went in around 11oclock ish again was peacefull and clean. We had a late check out so after that we went for a walk around outside on the grounds again was a nice walk before we left I would definitely recommend Crewe hall hotel and spa and i would definitely be returning.Thank you for a very pleasant enjoyable professional stay.
