March 2024 by Diane Jones
Coffee always good.Have not been in her for a while and was surprised with the attitude of the manageress working there. She was loud, and very rude to her staff. Who on this occasion were mainly young girls. She was telling them off , very loudly and embarrassing them in front of customers. There was absolutely no need for her attitude and behaviour. In fact she was not nice at all. When I had a word with her, she started banging the equipment she using about. Very professional I don't think. I used to love going in there. But I will be using another one in Crewe from now on. She definitely needs to be spoken to by top management. The friends I were with will be giving it a miss from now on too.
December 2023 by WayneM2359
Nice toasted sarnie ,but the furniture is in a disgusting filthy tatty condition!! Won't be visiting again any time soon!!
December 2023 by Louise
Absolutely awful. The lady running behind the counter was extremely rude to both staff and customers. I requested a black forest hot chocolate as displayed on the board and was rudely told that they don't have the seasonal specials in they're gone they're gone. I then ordered small hot chocolate with no cream but was charged for cream anyway. I questioned the price and was told I had to pay 50p for cream. I said I hadn't ordered cream on it and she shouted at the girl who took my order so i told her to just give me what I'd paid for.She was complaining loudly to the younger two colleagues about the shift working the previous night and how dreadful they were was abrupt with all the costumers whilst throwing crockery about. I popped in for a treat but I wish I'd made a drink at home. It would've been more enjoyable.
December 2023 by yvonne davidson
Staff are always cheerful n helpful, nice little treat from time to
December 2023 by Karl Burgess
Went in today and staff member Kath was quite frankly horrible to the fellow staff berating them for their performance to the point she even mentioned one member of staffs family and how they'd be disappointed in her. Fair play to the other staff for doing their job as if I'd have been talked to like that I'd have just walked out. Wasn't a relaxing atmosphere at all and was glad to leave.
November 2023 by BS L
What a grotty hell hole of a place. Seats ripped and foam hanging out, floor disgusting and tables filthy. This was at 10:20 in the morning so no excuses.
November 2023 by Oana Avram
Terrible service? all the time when I?m going to have a coffee I?m waiting half an hour for my coffee to be ready? new staff they don?t have a clue what they doing,they just wonder in around like a mopeds and the coffee that they doing it?s horrible i make better coffee my self? I?ve had some free cake on a costa app for my birthday and some offers, the other week I want it to use them and the girl that she was serving me she said that she doesn?t know how it works.
October 2023 by Robyn C
Friendly helpful efficient staff - vegan food & drinks available which is great for me! ? Clean & tidy inside the cafe & also pleasant efficient fast service on the drive thru
October 2023 by martinjacki
Wouldnt sit on that chair Shocking complained previously but nothing done seems costa dont care about customers
October 2023 by Stuart
A very dishevelled coffee shop. Dirty stained furniture and generally grubby. Young women doing their best but why would they care when the place is this run
October 2023 by Totally L
I have to say this Costa has really gone down hill. The chairs are extremely dirty and the tables are not much better. I have no issue with the staff they?re always friendly in my experience but it may be time for a refurb before the health inspector calls. Not great and it is said as this would be my local Costa if it had been cared for.
October 2023 by Philip Harris
Dark, dirty, you are greeted with a ripped sofa not a long queue about 8 people but still took over 20 mins to get served and when we got the order it was wrong! Toilets were dirty tap continues to run even when switched off. I won't be going back and it looks like most don't visit either.
October 2023 by Xj6Rick
Service was great drinks and food was as expected. The place was clean and tidy , you could see the staff were keeping on top of it, but the seats could do with a refresh.
October 2023 by Lesley Parton
I think the sofa and comfy chair needs throwing out the condition of it is disgustingParking: The car park was very bust and not easy to get in and out off
October 2023 by Black Forest32
The woman Katherine who I think is the manager or at least thinks she is was vile to the three young girls working with her. Embarrassing them in front of customers saying you've already made one mistake today and just generally speaking to them like dirt. It was awful to hear.