December 2023 by Gary Davies
Rip off artists, tbh never sell anything to them they give you a terrible price, then resell the item for more than double what they paid for it. Just sell privately
October 2023 by Edward Wilkinson
staff looked like they didn?t want to be there. went in to trade in an old device and was told they needed the charger, no problem i hopped back in the car went home to find it then after i found it went back to the store. greeted by a very unfriendly member of staff who grumbled in response to me. I was then told that they wouldn?t be able to test that day, i?d have to come back tomorrow?. why not tell me that when you knew i was coming back with the charger? what also didn?t help was the way staff were looking at myself and my partner, as if we were dirt or something. CEX used to be decent but seems as though the staff they are hiring are reducing in quality. Good selection of DVDs and games though at okay-ish prices
October 2023 by Justyna Leavy
The first time I went to this store today and it will probabily be my last. The staff member was very rude and unhelpful. I asked for help locating a game (website said it's in stock) but she point blank refused and said that "there is only two staff today". I said that I'll just order it for collection then and it'll be more hasle for everyone so she could take a couple of minutes to help me but she again said that there were not enough staff. Let me point out that there was no queue and the store was not busy. At this point I said that if they have staffing issue she should bring it up with the management but she should still do her best to help a customer. She still refused to help me and decided to serve a customer who just walked in. I have never been in a store where staff refused to help a customer looking to buy something. I sincerely hope the management read this and address this issue.
October 2023 by Taylor Brookes
Staff are nice, had an issue with an item I bought so I exchanged it and had no problems doing so.
October 2023 by kyle patto
I went back to cex to trade the playstation and had excellent service since maybe I caught them on a bad day we all have bad days also I've learnt that theres not enough staff and too much work for the staff I retract my 1star and up it to the 5star
October 2023 by E W
staff looked like they didn?t want to be there. went in to trade in an old device and was told they needed the charger, no problem i hopped back in the car went home to find it then after i found it went back to the store. greeted by a very unfriendly member of staff who grumbled in response to me. I was then told that they wouldn?t be able to test that day, i?d have to come back tomorrow?. why not tell me that when you knew i was coming back with the charger? what also didn?t help was the way staff were looking at myself and my partner, as if we were dirt or something. CEX used to be decent but seems as though the staff they are hiring are reducing in quality. Good selection of DVDs and games though at okay-ish prices
September 2023 by John Williams
The staff are friendly & will buy your DVDs & some Xbox games. Granted you don't get much for them in the current cost of living crisis. You could lift your prices abit for buying.I will still buy & sell there.
August 2023 by Daniel Eaton
Got a product that turned out to be faulty (plus was also a bit sticky and had what I could only think of as syrup stains on it) and took it back not too pleased at all, I tend to stay away from certain products from them now, but staff were friendly and helpful with any issues or queries just wish the product quality was as good as the customer service
August 2023 by Jacqui Sherwood
Found it to be expensive. Only 5 - 10 pounds cheaper than buying a new PS5 game, so left without buying anything.
August 2023 by Barbara Fivey
Good shop hadn't got what I wanted nice clean shop well displayed friendly service very helpful.
August 2023 by Kevin Baddeley
Very helpful and friendly staff, i was after a second hand Samsung Galaxy s10 but they were a bit too pricey for me i ended up buying a brand new one off Ebay for a similar price as a used one
August 2023 by Fin Waino (Finlad315)
sort of overpriced on old games but usually decent
July 2023 by Matthew Dell
Easy access on Sunday pm, as barriers are open enabling parking outside, however the backlog of tech-testing meant a return visit. Staff really friendly, as usual - thank you, CEX, Crewe ?
July 2023 by RAVI KUMAR
This CeX store is good but the variety in the collection of gadgets is less. Too less in BT speakers and media players. Phone accessories are also less. The laptop collection is too good. Gaming is good. Customer service is good but can be great if pushed Lil more.
July 2023 by Mamool
Very good prices on dvd ?? Really worth a look.
