June 2023 by Google user
We went in to buy some carpet, of course, it being a carpet shop, and the guy who served us was very helpful and very knowledgeable even taking the whole desk of swatches outside so we could see the real colour! He worked it all out and we agreed a price. Next was fitting; 5 days after buying if you please!\\nIt was a very good experience all round.
April 2023 by Sara Brookes
?Challenge Accepted!?When choosing to re carpet majority of the house, we came to our local store in Crewe.Macca has been so helpful, informative with his extensive product knowledge, offering advice and guidance. When we called in on his day off to compare colours, Cav stepped in and helped us decide.Can?t wait for the carpet fitting, and to be walking on luxury.Thanks guys!
April 2023 by Stephen McCormick
Really great service and support. Macca was fantastic and talked us through all our options. No hard sell and what we got was exactly to our needs and budget. Thank you
April 2023 by Debbie Mason
Very pleased with our recent purchase of a stairs and landing carpet. Macca in store was very helpful and knowledgeable and guided us well. The measuring and fitting staff were prompt and thorough. Would recommend for good positive experience.Debbie and Trevor
April 2023 by Amanda Dunn
Fantastic service and technical support from the team at Carpet Right, Crewe. An enormous thank you to Sofia for her patience as I kept changing my mind about which carpets to choose for our different rooms! 1st class customer care.
March 2023 by Jordan Tyler
Absolutely lovely people I went in for some carpet today and the service was fantastic definitely going back there again they helped me out to what I needed
February 2023 by Eduardo Conde
Do yourself a favour and go to any other local carpet company, don't give your money to Carpetright. They think our stairs look beautiful and we're just being unreasonable.
February 2023 by Sebastian James Meighan-Davies
Macca was a pleasure to deal with. Incredibly knowledgeable and didn't feel under any sales pressure. Really appreciate being able to try the different underlays!
February 2023 by Amy Harris
So experience with carpet right started a week before Christmas. We chose an offcut of carpet and asked about fitting. We were informed it could be fitted the w/c the 7th of January and would just need to get it measured before purchasing. We came back into stor a week later to purchase the carpet to be told they wouldn't have any availability for fitting until the end of January. So we ordered the carpet and arranged a private fitter as it was for a new build that had nothing down. We later decided to purchase a further roll of the carpet for the stairs and landing but needed the house measuring for them to fit. Steve came out to measure the house and then a week later, after chasing, we were informed it needed measuring again and a hand drawn plan drawn up rather than the computer system. We persevered and after a few visits and phone calls later, we eventually got Clive to come and measure. 3 weeks later after enquiring about the carpet for the stairs and landing, we still haven't heard anything. After chasing, apparently the plan has been misplaced and needs to be sent again. 1 week later and carpet was due to be fitted today, but carpet right haven't cut up the carpet according tothe plan as the plan hasn't been attached. Carpet fitters turn up in the morning with the plan being sent to them after I've phoned up but can't complete job due to not having anywhere to cut a 5mx3m roll! Apparently it's all down to a bit of miscommunication? Just not good enough carpet right
January 2023 by Hannah Lewis
Great service from Macca in the Crewe branch. Very knowledgeable and gave us lots of options to get the look we wanted to achieve. We?ll be back!
December 2022 by Jane Tonkin
We went to Carpetright Crewe on Wednesday but was advised by Terry of the extra 20% discount on Black Friday.We returned Friday where ?Macker? was extremely helpful in advising us through our selection of carpets required plus the appropriate underlay & matching door rods to suit our furnishings.Given the present economic climate, we were quite surprised by the price for the quality of carpet purchased.
November 2022 by Wayne Atherton
Maca, was a joy to do business with. Spent a lot of time with us. Allowed us to take samples home to get a better feel for colour in our property. Highly recommend.
November 2022 by Suzanne Gosling
Called in at carpet right for a browse but after meeting Darren I bought a carpet there and then. I saw the carpet I liked and Darren gave me the best deal and his customer service was outstanding. He booked the fitting in to suit me and went above and beyond to make the experience easy and stress free from buying to fitting. I would definitely recommend to anyone wanting a stress carpet buying experience.
October 2022 by Rachel Hart
Just spent 40 mins discussing carpets and vinyl with a lovely young man named Maccalay in Crewe. Very attentive customer service , listening to our needs and giving other options. Recommend a visit when looking for carpet.
October 2022 by Helen Merrick
Great customer service, no pushy sales speech. Delight. Thanks Macca!I?d love to say the above was true, however, we soon found the upsale from the person checking the flooring! Apparently the new floor isn?t good quality and needs a new floor due to screws and a lip on the toilet. Photos and builders would disagree!Sorry Macca