July 2023 by Karen Taylor
Staff are friendly and helpful. They work constantly hard.Zaeem is absolutely amazing what a guy remembers my name and my family?s name. He always asks how am I and genuinely wants to know, especially since the loss of my husband. Great pharmacy I wouldnt go anywhere else. Thank you for your hard dedicated work!
July 2022 by Victoria Shore
Great service , I left my prescription with the pharmacy as it was out of stock , arrived next day. Very friendly and helpful.
July 2022 by Stuart Gray
Would help if someone updated the opening hours on Google
May 2022 by Ben Savill
Don?t know why this doctors has taken just a downward spiral in recent years. I?ve been here coming here for 36 years but recently the service is appalling.
We have a 5 year old and 2 year old, and recently when they have had issues the doctors don?t seem interested in having face to face appointments, and instead are trying to diagnose over the phone?with children.
Now our daughter had a recurring problem, the first time it was diagnosed over the phone, 2 weeks later still having issues and again diagnosed over the phone.
We?ve ended up running out of hours today because she still didn?t seem right. The doctor there agrees she should of been examined the second time round and the wrong dosage and duration was wrongly prescribed.
This issue has been going on for 6 weeks.
We?ve also had issues with our 2 year old that has been misdiagnosed over the phone.
All of which adds extra suffering to a child.
This time a formal complaint will be made, looking at previous reviews the practice doesn?t seem to care for their young patients well being.
July 2021 by DAVE Angrave
Efficiency helpful friendly
May 2021 by Sarah Dossett
It can take a while to get through but I ALWAYS get an appointment. Fantastic service
March 2021 by Mohammed Farouk
Hi,I would like to say there is a young lady that works there.Excellent customer service, keep the good work up, cant thank her enough ?Also think they deserve a pay rise, for all the hard work they are doing especially now whilst we're still in covid 19 pandemic.
March 2021 by Jeannie Newton
Thankyou to all of you in these difficult times. xxx
March 2021 by Colin Newall
Incompetent sums up Congleton Pharmacy.
December 2020 by Kelly Brooks
Poor poor patient service and attitudes. complaint sent in waiting on response and also a callback from the nurse
April 2020 by Kayla WardwasJackson
Excellent service during difficult times. It was quick to get through to reception and the GP called back quickly. Kind and supportive staff.
March 2020 by Susie Grinch
Most of the team are OK, but the two younger plus-sized girls instantly get aggressive when you are simply enquiring about something. This may be due to how customers may treat them sometimes, but they do not need to be so rude and aggressive to everyone for no reason at all.They could really do with some training in customer service skills, and learn how to be discrete and sensitive! Seriously lacking these skills which you would think would be a given in their chosen job.
December 2019 by Nicholas Dinham
Most unhelpful and unreliable.
December 2019 by Ian Slater
Unrealiable
June 2019 by steve walton
Sunday staff have no customer service manners and not helpful in any way at all
