November 2023 by Mikey Deakin
Brilliant staff, customer service is spot on
September 2023 by Andrew Thompson
Staff friendly..but not enough!
December 2022 by Dan Draw
Never have anything in stock and on multiple occasions when I have either ordered a click and collect or they've been showing stock they can't find it ?. No text, email or call to say there's an issue with my order after receiving a confirmation text to come and collect it. Got really Unreliable lately, screwfix opposite will be my first point of call from now on.
October 2022 by Todd
Really working hard to win on pricing which makes a big difference when you spend a lot. The website search is pretty awful, especially if you are using a mobile phone.I do have seem to have quite a few issues with mis-picks so check your order before leaving the store. But overall they get 95% of my business on tidbits etc.
October 2022 by Ashley Bishop
Super helpful staff and fast service always.
July 2022 by Callum T J Smith
I only made a quick visit, I believe the lads name was James, quick and easy service, even for a simple sharpening stone. Thank you.
June 2022 by Andy King-Magee
Customer Services say its OK to take it back to exchange faulty Grinder as they have one in stock & he will reserve it for me - shop say they know nothing about it - don't have one in stock & none available at warehouse - total waste of time as wudnt upgrade me so I had a grinder so got money back & walked out of door & into Screwfix next door & bought one
May 2022 by Terena Fisk
John C was very helpful went above and beyond helping me with cable and connectors for my new television that I had just bought from curry?s, he helped me by attaching the fixtures for my wall mount and more. Thank you very much for all your help John C Chester branch
May 2022 by Callum Smith
I only made a quick visit, I believe the lads name was James, quick and easy service, even for a simple sharpening stone. Thank you.
July 2021 by Callum Buckle
I'm an avid Toolstation customer. I recommend it to everyone. I order loads of stuff with them and the service, especially at Northwich where I've used most has been excellent, the best I've had anywhere.Now every time I come, I take the time to order and pay online, my order is then just waiting on a shelf behind the desk. They've got a special desk at Toolstation, "Click & Collect".However, getting the click and collect sign made and put up was a waste of bloody time and effort because every time I come to Birkenhead, Chester and Ellesmere Port they're not taking any notice. No apologies for the wait. It makes you cross you've spent the time online making the order, and paying when you're just waiting behind the bloke with a box of returns, the lady deliberating over the catalogue about which roll of garden weed fabric she's going to get and which card to pay with.. and you're stood there, outside like a bloody lemon.I needed one small battery in Birkenhead today. Ordered online, got a ready to collect text. Waited ~8 minutes whilst behind people flicking through the catalogue or making returns at the click and collect desk. But it's been the same every time in Ellesmere Port and Chester as well and it's a shame, I spend the time online, save them the hassle of me ordering in person, I make it really easy for Toolstation and I still wait with everyone else who needs more than their pre picked order passing to them.I turn up, "Order for Buckle", it takes him 15 seconds to pick it off the shelf and get on with my day. It's infuriating and mostly a waste of my time placing the order ahead of time online.I realise there's always "covid" for people to explain most things at the moment, but I'm pretty sure there's a way around it.First world problems, 100%, but dead annoying.I got "a warning" for returning something 5 days late or so at Chester, fair enough, but on a person level, feels slightly annoying to get told off when I've spent quite alot of money there and go back time after time. I think I was probably a bit late with this return because we had a family death and funeral in between the order and return, but kind of besides the point especially as it was around £2.
January 2021 by Vic
Since moving to Chester about 18 months ago and renovating our house, we have paid many visits to this store. The staff are always polite, helpful and welcoming. The range of items, price, convenience of the click and collect service and clear pricing is great.
September 2020 by James Lautenschlager
I have been going in here almost since the day they opened. The present manager Mike has done a great job assembling an excellent team. Along with Phil, Jess, James, Gemma and oldie but not mouldy John they give all the customers great friendly service, always with a smile and time for a quick bit of personal chat. It is a pleasure to buy from there, they go out of their way to help and make sure we trades have what we need to do the job. Exchanges and refunds are always smooth and hassle free.. Would all retail stores be so professional and helpful with a personal touch, life would be better. They're a shining example of how it should be done. 5 stars guys!
September 2020 by Warren Francis
Decided to take up a bit of DIY recently. Heard great reviews about tool station and the staff which work there.Looking confused as I did, the manager mike came over and helped me pick out a few tools that he recommended. I bought them with no regrets.My bookshelf is coming along nicely.Friendly man, I will return.
September 2020 by Gary Smith
I've used Toolstation for many years and I am extremely happy with their service, the staff in Chester are always very helpful and offer great technical knowledge.Mike and Jess are always happy to help and go the extra mile for their customers.John and Phil are always happy smiling faces that welcome you through the door. Great staff, great service and are doing a fantastic job under this lock down situation. Keep up the great work.
September 2020 by Cavan Daley
An incredible business and business model providing tools and accessories to everyday folk such as myself. The way they've seemed to have handled lockdown is exemplary. Their staff were also extremely helpful and friendly. I cannot commend Toolstation as a business and a workforce enough. Superb.
