March 2024 by Damian Swaine
Fantastic stay... Rooms a tad tired looking but very clean and comfortable... Breakfast was brilliant... looking forward to returning in JuneRooms: Decor quite dated and tv at a daft angle for viewing in bed...
March 2024 by Georgina Evans
Arrived to find it took 10 minutes to find make shift entrance round the back of building.. Then told renovation taking place, did I not receive email that morning when it was clear it had been going on for some time. email arrived late afternoon.Certainly not four star hotel. The bed had lumpy mattress and pillows. I had spoken to other people staying there and we're all of same opinion. Very dowdy place not appealing at all. Not like last visit 7 years previous. Would have cancelled if given notice of renovation work.Food & drinks: Plenty in Chester centre for all.
March 2024 by Alan Kell
Rooms: Nice rooms. The beds were really comfortable and the facilities were all nice and clean.Nearby activities: Loads to do in Chester city centre which is a ten minute walk away. Great location for the train station. Parking right behind it which is very convenient.
March 2024 by Julie Morris
Poor acces as refurbishment being undertaken drinks extremely expensiveWalkability: Near to railway station
March 2024 by Martin Bates
The hotel is going through a large restoration, looks closed from the outside! Would have been nice to have known this before we turned up. Say that our stay was good!
March 2024 by R Gran
Underwhelmed. Vastly overpriced for what is currently on offer (March 24) Poor, cheap breakfast offerings for £15. Avoid while renovations are ongoing!!
March 2024 by ????
Unfortunately, it was under remodeling work haha. It feels a lot like a Korean motel, but it will get better after the remodeling, right? The elevator didn't reach our room, so it was inconvenient to have to carry heavy luggage up the stairs. It was nice that the train station was close!
March 2024 by Edna Hilditch
Lovely rooms, excellent food and
March 2024 by Beth Mclean
I stayed here over the weekend for my birthday and had a lovely time. Service was amazing, when we arrived our room wasn?t ready so we were kindly offered an upgrade on our room with a better view and added shower.All staff greeted us with a smile and willing to answer any questions we had about the area and where to go. The rooms were clean and the interior felt royal with rich red and gold colours used. Only one down fall was the windows were quite stiff to open but nothing worth marking down on.Breakfast had everything you needed and was really good value for money.Walkability: Location is a little out the centre around 10-15 minute walk so something to take into consideration. Ubers however are really speedy in the area so we were able to book one quickly to get around.
February 2024 by John Wright
Before making a reservation online, I phoned to check a small point. No reply, so left a message. No response, so sent an email. No response, so phoned twice more on different days. No response, so left messages. No response. If it is this difficult to get action when I am trying to spend money, what will it be like if I have an issue? Gave up and booked elsewhere.
February 2024 by Sim Kaur
So I thought I would share my review. Please note that I did contact the hotel and they failed to reply and tried to blame me for the bad service to my first email. Head office failed to reply too. Basically I asked for a cot to be put into the room. It wasn't. We chased 2x to no avail. And then finally a cot was put into the room. The cot was completely inadequate and I would challenge the manager to sleep on the mat they said was a mattress. They completely ruined our 10 year anniversary as both kids were up throughout the night and uncomfortable. I've added pictures of what they termed adequate mattress.Key issues, reception too busy with American customers to respond. Wait times in excess of 15 minutes. Even when requests are made they are not actioned. I can add what's app and email messages to prove this. No apologies.I've stayed at the premier in 2 mins down the road and closer to Chester station. They provided better service. They actioned any requests and I didn't have to wait 15mins to speak to reception. Aave your money and book there!I asked for bed bumpers but the hotel didn't have these. My kids kept falling out of the beds. The beds are way up high and the tables and lamps caused head bumps. I asked for the beds to be put together numerous times as we couldn't move them. But they said they would. But didn't. Poor service let you down!The breakfast quality was poor too. Just very basic. Not fresh juice, the cheap usual cartoons filled with sugar.Safety: No bed guards/rails. No mattress in cot, dangerous bed tables and high beds for 3-4 year olds.
February 2024 by Sara Cunningham
Totally amazing place to stay, staff are all really friendly and it a beautiful calming place to staff. Rooms were amazingly kept and the bed were exceptional. Overall if you need to stay anywere in Chester stay here. Five stars all round.
February 2024 by Mike Lilley
Great food, lovely
February 2024 by Evelyn Mcleod
Great place to stay Decor very
February 2024 by Dave
The interior of the hotel is very traditional. Looks great. Staff are very nice too. Rooms could do with being upgraded.
