February 2025 by Pamela Oscar Mason
great location near shops and local attractions
welcoming atmosphere, friendly staff, clean and tidy
good spa facilities and gym. good breakfast and restaurant
November 2024 by Recky Roo
Nice central location. Room clean if a little dated. However, make sure you know how you?ve booked as I booked directly through the (meaning free parking) but on checking in, I was told (rather rudely), I owed £12 as I booked through Expedia. I was sure I hadn?t and said this several times, but the receptionist waved my booking around and only after paying could we have our room cards. Then the following morning, after finding my original booking confirmation(direct with the hotel), I again saw the same receptionist who without checking my confirmation , immediately said a Jamie/James Wilkinson had also booked in last night and HE booked through Expedia! Then she said she didn?t know how to refund cash so a colleague said just give it out of the box! It left a sour note to an otherwise lovely weekend. At no point were we contacted to try and pay us back the car park fees even though she clearly remembered her error!
November 2024 by Erica Williams
fantastic hotel we stayed last year as well as this year, staff are friendly and helpful, hotel rooms are lovely, can't wait to stay again next year
October 2024 by Chris Garlick
The next time we want to break up a journey into Wales or want to have a weekend break in beautiful Chester I highly recommend The Mill Hotel & Spa. Perfectly sighted within Chester city centre. I cannot fault The Mill Hotel & Spa, the staff, cleanliness of the Hotel and food is wonderful.
October 2024 by Mary Washington
Holiday with a friend who needed me to assist her at times, therefore rooms requested close by. Discovered my room was in another hotel building! Took sometime to sort this matter out and get rooms neat each other. Walking at night required lengthy detours to avoid the adjacent underpass. Great staff.
October 2024 by B H
Great location, an easy walk into the town centre and 15 min drive from Chester Zoo. Parking available on site at extra charge. Extremely efficient breakfast service. The rooms are a little basic and tired in my opinion and ours didn?t match the website photos. No way of drying towels to save on washing and no storage in the bathroom for toiletries. The staff are very accommodating and cheerful. Would stay again.
October 2024 by dave morrell
The Canalside Hotel is a 10 to 15 minute stroll from both the Railway Station and the Town Centre. The rooms require a complete refurbishment. The Television kept flickering and losing its picture. The very few hangers in wardrobe were too big to fit inside, The room had no safe., The bathroom was tired with an extremely noisy ineffective fan. There was no walk in shower just a bath with an inefficient shower attachment. The soap dispenser was archaic and did not work properly. no toilet brush. Breakfast was very disappointing a buffet greasy cooked breakfast with supermarket cheap bread pre toasted and hard. If you did not want a cooked breakfast no choice as no fresh bread, cheese or ham and other meats. The coffee was barely drinkable. Only one lift not enough for a hotel of this size The only savings grace was the staff who were great both at reception and in the restaurant and could not be faulted
October 2024 by Sarah Cooper
Nice hotel, we had a canalside room with a large bed and a sofa. TV and WiFi reception was very intermittent. The spa was lovely.
September 2024 by Lesley Moore
Hotel staff were all very friendly polite and nothing was too much trouble, hotel location was perfect, very clean and spa was amazing 10/10
September 2024 by Jason Stanton
Dissappointing stay... Room was dark with inadequate lighting for a kingsize double. With a weird single bed which was supposed to be sofa, which you couldnt sit on? We had to put up with the noise of a bathroom extractor fan that would not turn off all night and a tv with no real signal. No toiletries and lacks a real bathroom mirror to do make up. The shower was from the 1980s and usless. Not what I expected returning to chester after 30 years. Staff are nice and pleasant. However not concerned by complaint regarding the room.
Overall below average accommodation is noisey and uncomfortable. Needs rooms updating. Should have booked a travel lodge.
September 2024 by neville hopwood
Always stay at the mill when in chester
September 2024 by Lester Rushton
Had a fantastic time at The Mill Hotel&spa .
September 2024 by Jen
I haven't even left the hotel yet and I am writing a honest review.
I came Wednesday 18th till Friday 20th September
I can't fault my stay here atall. My first solo time away and it's been the best experience.
Breakfast - a basic full English buffet and i found it very nice. They have cereals, yoghurt, tea, coffee and juices. Could not fault it.
Spa treatment - I got a top facial that lasted 50 minutes and lottie was absolutely amazing. I am still actually glowing. Thank you so much lottie. Also big shout out to the spa staff. I didn't get the guys name on reception at the spa but were credit is due this guy is exceptional to his team and his patience, smile and overall service has been a pleasure.
Pool area - was never overcrowded. The pool was slightly cold but I guess you needed that as the steam and sauna was hot (just how we like it though? The jacuzzi was amazing for helping with my wobbly bits lol. Changing rooms incredible. £1.00 locker but you get that back. If your staying in the hotel you can go down to the pool in your dressing gown. Or like I did hire a dressing gown and slippers for £8.00.
Location - lovely pubs on the canal and 4 minute walk around the corner to the city centre and wall.
Staff - really professional and well mannered. Make you feel so welcome.
Rooms - the rooms are a little outdated but spacious and so relaxing. Bed was so comfy.
They have a gym and bar but I didn't use these
I'm gutted I've not found this place earlier. But all I can say is this is definitely my go to place to relax.
Thank you mill hotel and spa for an incredible stay
Jen
September 2024 by joseph downes
Had a great stay here for 2 nights restaurant and bar excellent. The free pool is excellent
Walkability: A 2 min walk to the city
September 2024 by Roy Wilkinson
Very good hotel great breakfasts in excellent location in town centre
Walkability: Situated on canal less than 5 minutes walk to town centre
Food and drinks: Good breakfast
