November 2023 by Phil Holt
Ðont deliver when agreed and not interested when you phone enquiring where your order is. Just tell you its delayed by 4 weeks and it maybe in then but mày not. Take your money then don't give a damn. Worst custome? service i've ever come accross.
November 2023 by Lillian Williams
We took delivery of our new sofa on Sunday morning. We are absolutely thrilled with it. The two young men who delivered it were fantastic. I really recommend Sofology to anyone.
May 2023 by Ffion Howatson
When customer service is really good, you do tend to notice, and we really did notice! Everyone we dealt with was helpful, knowledgable and friendly. Special mention to Luan who really looked after us.
April 2023 by Owain Williams
We are very happy with the service that we?ve had. We have been to numerous shops but choose to come back to Sofology. All staff?s patience has been very much appreciated. Kirsten and Paul?s advice has been great. Thank you
April 2023 by Fay K
Fantastic service. Kirsten was lovely and extremely helpful in helping us choose a sofa. Very happy. Edit - changed to 1 star as 4 weeks in I get an email to say my sofa isn?t coming in 8 weeks and they don?t have a definite date as yet due to problems with the manufacturer!! I advise people not to review until they actually receive the sofa. Really disappointed with this company.
April 2023 by John Henderson
Ordered our 2nd sofa from here today. We were served by Julia, she was friendly, knowledgeable and helpful. I have recommended Sofology Chester to family members in the past and based on today?s experience I will continue to do so. Thanks Julia!
March 2023 by Jane Allman
Extensive range of sofas, Kirsten was so helpful. We have finally chosen our sofa.
March 2023 by Ryan Duckworth
Nice store with a good selection of sofas. The experience in store though was disappointing. After hearing a member of staff telling other shoppers that "we are not the type of store where you are followed around. Feel free to browse"My experience was the complete opposite. Everytime we sat on a sofa to test it the same member of staff came wandering over to try and sell me something. We asked to be allowed to browse on our own, which she agreed to only to be back again minutes later. Even following us up stairs and sitting with us while we were having a private discussion. This level of following around put me off buying here. I appreciate the level of knowledge she could put across, but to constantly tell us and shadow us around is extremely off putting.We visited Stokers near by later the same day, with the completely opposite approach which was far more relaxed.Sofas may be ok, but pressure spying level needs to be changed.
February 2023 by Nichola - BSR
Popped into Sofology looking for a recliner couch, not any couch, the right one with correct posture in mind.Met Norman who was very knowledgeable and extremely helpful in advising us on our purchase. He explained all the paperwork thoroughly and with ease.Glad to have had this experience with Norman, and left the shop feeling looked after and happy.
February 2023 by Owen Bradwell
Kirsten has been absolutely fantastic today. She has surpassed the definition of customer service and made us feel not just at ease, but so welcome. We have spent time going through several options and have come up with exactly what we want and need. Thank you for looking after us and making our day!
February 2023 by Scott Aldridge
Just been and purchased a sofa from Sofology. On our initial visit in we spoke to John who helped us find the perfect corner unit, even though we were very picky due to our destructive pups. We went away to measure up against the size of the room and when we came back we spoke to Julia who helped us through the buying process. Could not of asked for nicer people, so informative and helpful the whole way. Cannot wait to have our sofa delivered. Thank you Julia and John.
February 2023 by alan morgan
As a returning customer a brilliant service from start to finish.Nicola was extremely helpful & knowledgeable at every step guiding us through our purchase.We are looking forward to our new sofa & will be returning again in future. 5 stars plus.
February 2023 by Elaine Pattison-Jones
The staff are so friendly. They don?t follow you around and NO pressure selling either. It was a very relaxed atmosphere in the store. Great selection too.
January 2023 by Stacey Mugridge
After not being able to find what we had in mind at DFS next door, Julia and Matt helped us find our dream sofa, and the teams customer service was fantastic start to finish!We?re so pleased with our suite choice and cannot wait for it to be delivered.
December 2022 by Niki Culkin
Excellent experience all round with Sofology. I must admit we were a bit skeptical after reading some negative reviews online, but honestly our personal experience could not have been better in any way!We ordered the sofas from the Chester branch, where the staff were incredibly helpful and in no way did they put any pressure on at all. We were left to look around at our leisure without being followed round, and once we found one we liked the advice and help were given was very honest and impartial.We ordered in store and also opted to pay for having our old sofas removed by ClearBee (this was only £99 and well worth it!) The original delivery date for our sofas was 12 weeks (should have been 4th December) but they were delivered and in place by 18th November!The collection of our old sofas was very easy, with great communication and tracking services available. The collection drivers were helpful and made no mess at all. This was collected the day before the new sofas were delivered, as arranged by Sofology, so the time without a sofa was minimal.We had a similar positive experience with the delivery of the new sofas the following day. The communication and tracking was second to none, and we received a call and text 30 minutes before they were due to arrive. The sofas were delivered in the time slot provided to us the previous day. The delivery staff were excellent, polite, professional and very friendly. They delivered the sofas to the exact spot we wanted them, tested them and made sure we were happy before they left.So glad we decided to order through Sofology, excellent service and value.
