March 2024 by Sophie
Shoutout to the blonde postwoman who forged my signature on my parcel and left it in an unsafe place where it was then stolen! Cheers :)
February 2024 by Team Lonsdale
Nice people good service
January 2024 by Neil Cooper
Dreaded going to pick up an item with insufficient postage at Christmas expecting massive queues.No queue and they kindly waived the £5 admin fee because my Christmas card sender used a stamp without barcode.
January 2024 by IKaty V
Such stupid opening hours! Closed for most of the day!! Why???
December 2023 by Hayden
Hours are ridiculous especially when parcel isn't delivered properly and not even attempted to be delivered. And then waiting for redelivery for no attempt of redelivery and then try and pick up at sorting office to find it's closed.
December 2023 by Andy Booth
we were waiting for urgent meds which were sent special delivery, as we were at work the postie took it away for re-delivery next day(which was too late) we would normally have gone to the delivery/collection office to pick up but this is no longer possible due to the 2nd attempt rule and new limited opening times at the DC. Disappointing service!
July 2023 by Dan Jones
2 parcels "tracked" and highlighted as delivered but haven't been in as many months with no explanation as to where they are and no real apology, obscure pictures used to evidence delivery seems like a deliberate attempts to decieve and looks to me like theft.Disgraceful company, can't be trusted.
July 2023 by Ant CR
New working hours starting 10 July means it is a useless service for those who work 9-5? I?m unable to collect my parcel and re-delivery next day also useless as I?m at work. There is only one solution avoid Royal Mail all together
June 2023 by Gail Smith
Great it's open on a Sunday, female postal worker (sorry didn't catch name) was very helpful
April 2023 by Nick Hastings
I have a Signed For package which is urgent and there were 3 people in the house at the time when they left a card telling me they missed me. Well, can you tell me why you keep missing our doorbell which is clearly visible and works?? I'm now finding out the soonest they can redeliver is the end of the week when we aren't in. Why can't you deliver the following day? This just isn't good enough as we live 12 miles from the delivery office and cannot pick it up. It's bad enough we always get our post late afternoon. The postal service just gets worse and worse yet more expensive.
April 2023 by Karolina Doma?ska
What a joke of company. My deliver was supposed to come on Friday, wasn't home due to working. No red card only an update saying the pack will be delivered the next day, it wasn't. Thanks for wasting all my day off to wait for something that wasn't coming anyway.Oh and I don't know who organises this place, Saturday morning I've got different parcel delivered, but whoever I talked to in DO told be to rush home, cause I may miss my delivery. Ridiculous.
April 2023 by Phil Gossett
Arrived just before 8 am, believing it opened at 0730 but must have changed operating hours.
April 2023 by Matthew Bill
Went to collect a parcel that was in retention today because they were ?unable to deliver it to my address on a Saturday? (which they should be able to). The gentleman at the front desk was polite enough, however even though I had walked out of my way to collect the parcel, he said that he did not have the key to unlock the room that it was in and that I would have to wait for it to be delivered on Monday. I hate to leave negative reviews but I?m very disappointed.
January 2023 by Andrew Hewitt
Friendly, quick service when picking up a missed parcel!
January 2023 by Chris
Polite, friendly and helpful staff but difficult to find and get into the premises if you haven't visited before. Not sure about parking as I never managed to get into the car park.
