November 2023 by Harrison Roberts
Staff were pleasent at my 1st appointment very helpful and polite. Unfortunately they didn't provide me with the correct details which were later given to me in a appointment with the surgeon. They missed out important documents and information. Due to information given to me at a later date I chose to cancel the surgery as they said I was high risk. They acknowledged the issue but are attempting to keep some of the deposit. After multiple calls they keep saying they'll look into it but still not heard anything. I wouldn't recommend optical Express to anyone. No such thing as customer service.
May 2023 by Callum Hughes
I had my initial consultation for laser eye surgery at the branch in Chester. After this assessment i decided to go ahead and booked my surgery at liverpool which was on the 24/04/2023. Dr Kazmi was my surgeon. I decided to have LASEK as i do combat sports. I was extremly nervous about having the surgery done and this was made worse by reading some negativity elsewhere online. I had a number of phone calls with Giles and he was able to put my mind at ease, I probably wouldnt have gone through with it without Giles reassurance. I had my month check up today and I basically have 20/10 vision (2 lines better than 20/20). Which will only improve over the next couple of months. I found the first couple days pretty hard going with painful eyes and a feeling of having grit in them but this soon resolved and was on the way to recovery. I could not recommened Optical express enough from my experience again. Once again a big thank yot Giles and Ann at the Chester branch.
March 2023 by For Attention Press
This was my first point of call when I decided to have private cataract removal surgery. I cannot praise staff highly enough, as their professionalism, enthusiasm and duty of care was so high, it helped me make my final decision. I was right to do so; the aftercare is absolutely brilliant as well. I would not hesitate to recommend this company to anyone considering cataract replacement surgery.
January 2023 by Paul Rodway
I had my lens replacement done yesterday and have to say how professionally the whole experience has been, from the initial consultation and post op at Chester and the procedure at the Manchester clinic.Just wish I d done earlier!!Many thanks to you all.
December 2022 by Trish W
I went for laser eye surgery yesterday after years of thinking about it. I had the LASIK i-design and had it in the Liverpool clinic.Honestly, it is the best thing I?ve ever had done! The surgery was not long at all and was completely pain free.After the treatment it feels exactly like you?ve cut lots of onions, but I got myself straight home to bed and woke up today and it is like a miracle! I could see it was such a great feeling!Everyone at both Chester and Liverpool clinics were amazing! Especially the technician I had, he was like my cheerleader getting me through the process by counting down the seconds. They were all so friendly and amazing!I would highly recommend to anyone that is wishing to go for it.Thanks so much Optical Express!
December 2022 by Paul Hamblett
So I was very nervous about having any kind of procedure especially when I find it hard to tolerate eye drops.As my eye site started to deteriorate quickly quickly for near / reading I found glasses becoming more and more off a hinderance especially as I wanted to continue with my hobbies.So I worked up the courage to have a consultation to see what the best options were for me.All I can say is I am so glad I have gone through with the treatment as this has essentially changed my life for the better and given me the freedom back to to do the thing I used to do.The staff at Optical express were extremely professional and friendly and made me feel welcomed and valued which is a rare thing these days. Nothing was a problem, any and all questions were answered. This is true for the centre in Chester and the Bridgewater centre in Manchester.What I appreciated as well was the continuity of care with the staff. Hats off to Osman who looked after me on the day of my operation and my post op review.In all honesty if you are thinking of lens replacement do it sooner rather than later to get the most benefit but more importantly it will allow you to enjoy life so much more so don't put it off.My surgery was painless. 7 mins of being a little disconcerted for each eye and that is an extremely small price to pay for getting your life back.
August 2022 by Katie Devey
Lovely, friendly staff. All opticians were professional but welcoming and made me feel at ease. Usman showed me all the images of my eyes, explaining and showing me the progress in my sight which I found really helpful
May 2022 by Nikki Littler
Had an absolutely fabulous experience at the Chester and Liverpool clinics!I had my consultation at Chester, Laura was very friendly and guided me through the process with her lovely, soothing, spa voice. We did a lot of very thorough checks and tests and I really felt very looked after, she even made me a little brew whilst I waited for the lovely optometrist!I had my procedure 4 weeks later at the Liverpool clinic, once again the whole team was super friendly and professional. The procedure itself was super quick and absolutely not painful at all which was really surprising! I only felt a little pressure, afterwards I could see but my eyes were blurry and watery. When I got home I took some ibuprofen and had a nap and woke up a new woman! I couldn't believe how normal and not too irritated my eyes looked either!I've just had my post-op check up in the Chester clinic and once again the staff there were super friendly, professional and really warm and welcoming. Just such an amazing, life changing experience, I'm so excited to experience the world with great vision!! Thank you!
November 2021 by Ethan Lunn
Honestly one of the best things I?ve ever done in my life !!!!! Anyone even questioning it I say get it done or at least have the consultation it?s free after all, wish I?d of done it sooner :)
September 2021 by Jamie Holland
I am writing this review after receiving laser eye surgery with Optical Express. All initial and follow up consultation was conducted by the the Chester branch, where the service was professional and clear, and was informed at all stages. Following my consultations I received the surgery at the Liverpool branch, again was greeted with a professional knowledgable experience. The whole surgery process was quick and efficient being complete start to finish within 1hour 30minutes.Aftercare appointment were made at my convenience and information was available as needed. I would recommend the experience to anyone looking to have the treatment done.
July 2021 by Red Fox
Amazing service from start to finish at the Chester branch of Optical Express!Got me booked in extremely quickly for my Laser Eye Surgery and a month on, my vision is crystal clear!Can not recommend enough! ??
July 2021 by Chris
First Class Customer Care from the assessment at the beginning of the journey to today 24 hours after surgery in Manchester. I 100% recommend Optical Express for fast efficient and painless cataract surgery.
June 2021 by Cherry Wilding Hewitt
The whole process from start to finish was extremely well managed. At no point was there any pressure to go ahead with the procedure, it was all explained in a very easy and simple way and very informative.The procedure itself was very quick , straightforward and completely painless. The staff were very thorough and really put me at ease about the whole process.The surgery side of the procedure only takes a few minutes each eye and I was amazed how quickly it was performed.As for the results, they are virtually instant. I hadn?t realised how bad my sight had deteriorated and how much more I can see now.No glasses, ever again and the colours are amazing ! It truely has changed my life , and I?m so glad I?ve had the procedure
June 2021 by Claire Samuel
I can?t thank Optical Express Chester enough. They have been so supportive through my whole journey; from my initial consultation to my after care. The decision to have surgery can be daunting but I have been made to feel at ease through it all. I am over the moon with the results and look forward to a future without contact lenses and glasses!
May 2021 by Chloe Davies
Optical Express made me feel so welcome and calm. They were very supportive and talked me through everything. Even when in surgery, it was all over so quickly and completely pain free. I can?t thank everyone at Optical Express enough for their amazing service, it has truly changed my life.
