March 2024 by Hannah Ffoulkes
After experiencing a very stressful situation that resulted in me needing a new phone, i visited the 02 broughton store and had a fantastic experience, the employee who helped me was called Charlie, and he was absolutely amazing, I highly recommend this store
February 2024 by Leslie Hollis
Needed a new phone, Charlie sorted me a deal, I was already an Unlimited O2 customer, very efficient.
December 2023 by Naomi Smalls
We received exceptional customer service from Suzi. She was fantastic from start to finish, so kind and helpful. She is an asset to the team and I hope she receives the recognition she most definitely deserves.
November 2023 by S Williams
Suzi is an absolute credit to the team! An outstanding example of customer service. I would highly recommend asking for Suzi. Thank you!
October 2023 by andy grannell
Well what a turn up for the books...a mobile phone shop for whom service is number 1 !Partly due to the shop but mainly down to a certain man called Jack. When we first popped in he had offered to help but not too pressured...and that just worked. He offered great advice and we found our next little phone....Happy days! Sadly we had to leave due to the shop flooding ( scary times) but we later took time out to travel further than needed to the shop...purely down to the service from jack.We got there and during the whole process he took his time, explained everything clearly and simply and by the end we had no doubt on the whole process. Simply he was great!So in summary not all shops or staff are created equal. Jack is exceptional and truly an asset to this company. We are just happy we found him. ?? thanks to him.
October 2023 by Charlotte c:
James was lovely and helpful
May 2023 by Mark Robinson
Massive thanks to Jack at the Broughton store for his support and attention with my phone ?. World class customer service ?.
May 2023 by Emma Pino
I visited the Broughton store with a friend who had an issue with his phone. We were helped by Kieran who was amazing. I can't speak highly enough of the service we received on the day and then later in the week when we still couldn't resolve the problem. Kieran spent a lot of time trying to help us and we can't thank him enough.
April 2023 by Dave Flanagan
I received 1st class help with guidance toward sending my damaged phone for repair and transfering its contents onto my standby 'old phone'. Thanks go to Kam.
March 2023 by Kelly Hughes-Warr
Fantastic team! Always receive a warm, friendly welcome. Nothing is too much trouble!! Thank you all and highly recommended. ?????
February 2023 by Kirsty Fox
Brilliant service from Timothy, explained everything to us and sorted a new phone out straight away. Thank you ?
February 2023 by Phill frav
Came in to cancel a SIM card for a stolen phone to be told I would have to contact customer services and they are only there to sell!!! Shocking after sales service not interested unless they are earning comission
December 2022 by Susan Astbury
Absolutely delightful staff. Very helpful, knowledgeable and efficient. Made the process of transferring ownership of a contract smooth and easy.
October 2022 by Gareth Cooper
called in with the intension of picking up a new phone as part of an upgrade. But all the staff were busy talking amongst themselves and having a laugh. So, after 10 minutes being stood by the phone I wanted and ignored by the team on the floor and 2 on the desks I walked outOn line it is
October 2022 by Marius Olteanu
. I Highly Recommend Emily. I would buy from her again in a heartbeat. A+++++
