August 2025 by Dave Parr
Great staff ( friendly and helpful) they remember your name if you're a regular. Great service..
April 2025 by Chester Tourist
The branch has had a full make over with a new work table and sofas and chairs for customers to sit on.
Nice and clean and fresh inside.
Great service from the staff.
September 2024 by Dylan Roberts
Went to nationwide Chester to do a very large money transaction was met with a lovely smiling young blonde girl who was very polite, helpful and efficient, didn't get her name unfortunately but definitely management material, 110% service
August 2023 by Stettafire
What are those opening hours???? How on Earth are people working full-time meant to do anything when the branch is hardly open??
July 2023 by SPOD Stevens
Friendly and attentive staff.
July 2023 by Caroline Jones
The customer service I received today from the young lady on the counter in your Chester Branch was outstanding, she helped me transfer my Cheshire Accounts to Nationwide with no issues, a true credit to your company and brand, please thank her on my behalf, unfortunately I didn?t get her name
October 2022 by Emily Blance
Very disappointed! Make it impossible to get a credit card because they keep losing my signatures?
July 2022 by Benjamin Granville
Very friendly staff
April 2022 by Christine Wynne
Seem to be very slow when serving people
July 2021 by Colin Davies
The staff are extremely polite, helpful and friendly and very knowledgeable about their products and services.
August 2019 by Angela Duffy
Fantastic service from Mortgage Consultant Andrew Ward
March 2019 by Gaynor Whiteside
Longstanding customer of Nationwide but after today I feel like going elsewhere who knows how to treat their customers. 20 minute wait with no explanation or apology. Went to Santander and was greeted by the Manager. Where do I want to invest my money. Certainly not Nationwideð??¡
February 2019 by Paul R
Called in to get some documents certified for probate purposes for my later partner - of whom we are both long standing customers of Nationwide Bank. The lady at reception, said sorry we cannot do this for you as we cannot "Confirm or Deny your ID or Documents". She said " We tell everyone to go around the corner to a nearby solicitors, and they will certify these documents for a payment of five pounds".
July 2018 by Stephen
When we go over to Chester very often need to get statements etc, the staff are always so helpful and friendly, myself and my wife have been with Nationwide for a lot of years my wife since she was born, they are first class with no hesitation of fully recommending them great building society
May 2018 by jean wallis
I find this branch always busy so have to wait for some time. Never enough staff on the tills. I also find it difficult to get through on the telephone
