February 2024 by Alexandros Falkonakis
Having rented a property for the last three years, I have had a great experience. The whole team were always supportive, flexible and efficient, a special thanks to Jenny ?
February 2024 by Brian Price
Top notch agent. Efficient, effective and kept us informed along the way.
January 2024 by David Parry
Fantastic service. Lindsey was brilliant in assisting in getting the sale completion all sorted .
November 2023 by Luchita Valentina
Thank you to ?Matthews of Chester? Great team working hard and efficient!Thank you to Lindsey R and Aaron J for your help and support.Amazing job you?re doing ??
October 2023 by Jeremy Coughlan
I have been a landlord with Matthews a number of years and appreciate the personal service and support. I feel looked after by the team which is exactly why I have a managed service rather than doing it myself (as I am busy with my work). Thank you
October 2023 by Mahender Reddy
I had very bad bad experience with Matthew estate . They accepted the offer for house in the mean time I sent all bank statements and my mortgage offer on that house later after 3 weeks they said can h offer more money . The value of house was only £126,000 by still I had offer extra £10,000 they accept the offer next minute they ask for bank statements and then they will ask would you like to offer more money . I explained in email that house valuation price . I lost 400 pounds by paying mortgage broker because they asked me to close in 3 weeks . So I need to rush and pay 400 pounds to mortgage broker to get offer after getting offer they say vendor wants more money from 8 months the house was in market and reduced no one bought for long time . I also think they was racism to me . I was and my wife so upset they have played game with us wasted our time my money as well . I strongly believed my self they donot want to sell us . If any one want the proof as well I got the emails and voice recording as well .
October 2023 by Veronica Lee
I have used Matthews for property management of my flat in Chester for nearly 15 years and have always found them very professional and helpful. I am most recently dealing with Bill Cossins, who is always very responsive and proactive in managing issues.
August 2023 by Sébastien Gaudré
I recently had the pleasure of working with the remarkable team at Matthews of Chester, particularly Ali, who went above and beyond to assist me with a challenging tenant replacement. I cannot express my gratitude enough for the exceptional service and seamless experience I had throughout the entire process.From the moment I reached out to Matthews of Chester, Ali's professionalism and dedication were evident. She promptly responded to my inquiries and took the time to understand my specific requirements. Ali went the extra mile to manage the visits and coordinate various maintenance tasks. For instance, she effortlessly handled the coordination of contracts for window replacements and the fixing of the bathroom. Ali's attention to detail and organizational skills were evident throughout, ensuring that everything ran smoothly and efficiently.What truly sets Ali apart is her exceptional responsiveness and amiable nature. She consistently demonstrated a genuine willingness to assist, promptly addressing any concerns or questions I had along the way. Her friendly and approachable demeanor made the entire experience stress-free and enjoyable.Working with Matthews of Chester has reaffirmed my belief in outstanding customer service. The team's commitment to delivering quality solutions and their meticulous attention to every detail are commendable.I wholeheartedly recommend Matthews of Chester to anyone seeking a reliable and professional letting agency. Whether you're a landlord or a tenant, you can trust Ali and the team to provide an unparalleled level of service, expertise, and care. Their dedication to ensuring a positive experience is truly commendable.Thank you, Ali, and the entire team at Matthews of Chester, for going above and beyond to make my tenant replacement process a resounding success. You have earned my highest recommendation, and I will definitely be returning for any future letting needs!
August 2023 by A A
We were very happy with the professional job that Matthews did with our conveyancing. They were easy to contact throughout, gave us excellent advice at each stage and always acted as though we were their priority (rather than trying to push us to accept a deal for its own sake).
July 2023 by Nick Eeley
Unfortunately this isn't a glowing review, first time we used Mathews was for a rental and unfortunately they just weren't interested in helping us what so ever. Second time around we were looking to buy our first home, this time we were able to actually look around properties. The person who did the viewing was polite but unfortunately couldn't answer even the simplest of questions and just advised us any questions we'd need to ring the office. Some of which should have stayed photos, when damp was found in certain properties it was just glossed over and we were made to feel stupid. We eventually found one that we liked and spoke with Julie who initially was very helpful and friendly but after asking to many questions about the largest purchase we'd ever make this soon subsided and her attitude became very short, uninterested and very unhelpful. One thing id recommend any buy asking that we didn't initially know to ask is probate (this was withheld from us and was eventually brought to light this hadn't been been started yet).Fortunately we ended up finding our dream home (not through Matthews) the experience from viewing to offer accepted couldn't have been more different.
June 2023 by James Houston
Whilst sorting my flat I spoke with Karen Callegari who was fantastic. She was really helpful and very proactive in helping me to sort a place to rent. I felt she really cared about helping me to find what I was looking for. She took the time to show me around the flat and was very honest which I really appreciated. I was very happy to have met Karen who was lovely throughout. Thank you!
June 2023 by Graeme Forster
After dealing with various Estate agents for the last 2 weeks today I got to deal with the best. A wonderful lady called Karen took my call and talked to me like she cared, she miraculously arranged a same day viewing and was so lovely to meet. The last 2 weeks have been so stressful and Karen literally took the stress away instantly. A business does not make a company what it is, it?s the staff that work for them and as far as I am concerned Karen is an absolute credit to the company.
June 2023 by William Jacobs
Matthews help us sort our home for the next 2 years. Karen who managed out case was professional, understanding and kind. We'd been looking for a while and she's by far the nicest person we met on that journey.Faye was also really friendly and helpful!
June 2023 by Paula Palmer
We are very pleased with the excellent service we received during the whole process of the sale of our property. Particular thanks must go to Alex and Julie who always went out of their way to help us, whilst dealing with everything in a professional manner. Highly recommended.
May 2023 by Hayley Edwards
Fantastic estate agents especially Karen who has gone above and beyond. She?s shown pure kindness during a very stressful time. Thank you Karen and Matthews
