September 2025 by Anna6792
Please, please stop patronising women who call up with car issues. You may not realise you?re doing this but it?s a major issue and should be addressed with the team, this is 2025 not the 1980?s!
June 2025 by Arun Natarajan
Great place for MOT
March 2025 by John Cozens
Too busy. Told me to come back next Wednesday!!!. That's a full 7 days. They will not be getting any of my business in the future.
January 2025 by Lee Bunn
Great service would highly recommend
Dealt with Russel who was very helpful indeed and my Tesla model 3 was sorted with great efficiency, thank you so much? Excellent from start to finish :) ?????
December 2024 by Fiona Holland Dan Rhode
Brilliant friendly service helped us get a punctured tyre fixed. We were in a pinch and they saved the day at a reasonable price. Highly recommended! Thanks fellas!
December 2024 by Daniel Boyd
Great service, speedy turn around, really happy with
December 2024 by Zumba Izzy
I?ve been taking my car to HiQ for its MOT and annual service for years, and I?m always chuffed to bits with the service! Honest, reliable, efficient - and at a fair price. Such a relief to find a garage like this! Thank you!
September 2024 by Bill
Recently, my partner?s car broke down due to an issue with the gear linkage, and we also had a front right daylight bulb that was out, so we decided to book a full service with HiQ in Hoole, hoping to address both the gear linkage fault and the daylight bulb at the same time.
My girlfriend made the booking, and mentioned the gear linkage issue and the faulty daylight bulb. We were reassured that both problems could be resolved during the service.
I later picked the car up on her behalf and paid the balance. However, I was expecting to receive some kind of report or, at the very least, a brief conversation about what was done during the service, any issues they found, and the general condition of the car. Instead, after paying, the staff member on the desk immediately took a phone call with another client.
After waiting about 10 minutes for the call to finish, I asked if the problems had been addressed. The staff member kindly fetched one of the mechanics, who, rather reluctantly, informed me that I would need to purchase a part online and bring it back when they had availability. No mention was made of the daylight bulb, and I left feeling unsure about what to do, as this was the first time I?d booked a service after buying our first car.
We ended up purchasing the part online and had a friend fit it, but the daylight issue remained unresolved.
Since then, I?ve taken my new car to another service center in Chester, where I received a full service for £100 less that of HiQ. This included a four-page itemised breakdown of everything checked, along with a detailed discussion with the mechanic about the car?s condition, future maintenance, and a quote for additional work. I even got an appointment the next day.
It?s taken me a couple of months to write this review, as I initially thought this was standard practice. However, it?s clear that it wasn?t. I have no proof that any service was actually carried out beyond the card machine receipt.
The staff were friendly, and given HiQ's overwhelmingly positive reviews, I?m inclined to think this was just an ?off day.? The team seemed stressed and busy. However, based on my experience, I can only rate it 2/5. The staff were kind, but the service and overall experience was really quite poor.
August 2024 by Melanie Ashton
Been using this place for a number of years now and has been consistently great.
These guys are honest, knowledgeable and reasonable. I wouldn?t trust anywhere else!
Top blokes! Thank you ?
August 2024 by Harry Poole
Rapid MOT and very reasonably priced
August 2024 by Lorna Burfitt
Have used before and have found good, however my last experience was not one I will repeat. Ladies if you want a misogynistic attitude and to be spoken to rudely then go here. Poor communication and below par service in my opinion.
July 2024 by PHIL LANGFORD
Brought my car for oil and filter change.
Friendly staff and fantastic value
June 2024 by Ashley Clark
We always bring our cars to hiq and before I bought my last car they walked me through how expensive it would be to maintain, MOT, and more. Really can?t rate them enough.
May 2024 by steven Chambers
Had a brake check and genuine service. Brake pads not required.
April 2024 by claire bigland
Excellent service
Very friendly.
Communicate well and honestly.
